JumpHost dosent work

Hi,

From your post above it looks like you've done all the steps outlined here already.

https://docs.devolutions.net/rdm/kb/troubleshooting-articles/jump-rdm-agent-troubleshooting-guide/

What version of RDM Agent & RDM are you running?

Best regards,

Hi,

on the TS the latest version run: 2024.3.14.0

RDM Manager on my Client ist also one of the latest: 2024.3.13.0
Troubleshooting Guide dosent help :(

Can you please try the following?

• RDP to the jump host
• Right-click on the tab in RDM
• Execute script via RDM jump
• Select Run
• In the run field enter : notepad.exe
• Notepad should open on the jump host

Best regards,

Yes it works as described

Hello,

Thank you for your response,

Please do not hesitate to contact us for further questions

Best regards,

The notepad work, but the JumpHost doesn’t work :(

OK so RDM Jump was able to process a "simple" command. Now can you please try the following:

• RDP to the jump host
• Enable logging in RDM Jump (if not yet enabled)
  • Right-click on status bar icon
  • Settings...
• Open the jump log window
• Clear the logs
• Close the RDP (don't log off from Windows if possible)
• Open the RDP to jump host
• Refresh logs - see Log example 1 below
• Clear logs
• Open Jump Session
• Refresh logs - see Log example 2 below

Where do your logs differ from my logs? Can you post them here please.

Log example 1, Note: you can ignore the error (first two logs) this is caused when you close the RDP session, I will try to improve this as it's noise and not helpful.

[10-21-2024 10:03:16 AM] No process is on the other end of the pipe.

[10-21-2024 10:03:16 AM]    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.EndRead(IAsyncResult asyncResult)
   at Devolutions.RemoteDesktopManager.Managers.VirtualChannelManager.CallBack(IAsyncResult asyncResult)
[10-21-2024 10:03:16 AM] RDP session closing
[10-21-2024 10:03:19 AM] RDP session started
[10-21-2024 10:03:19 AM] RDMJump: 2213291628144
[10-21-2024 10:03:19 AM] Buffer (Header) : 0x4700410045004100410041003d003d00
[10-21-2024 10:03:19 AM] Buffer (Header) (raw): 18010000
[10-21-2024 10:03:19 AM] Buffer (Header) (value): 560
[10-21-2024 10:03:19 AM] RDMJump: Received Acknowledge [21ebe189-9a0d-4dbb-9db5-f190c48a5390]
[10-21-2024 10:03:19 AM] BeginRead(1600)

Log example 2

[10-21-2024 10:04:46 AM] Buffer (Header) : 0x4f00420063004100410041003d003d00
[10-21-2024 10:04:46 AM] Buffer (Header) (raw): 38170000
[10-21-2024 10:04:46 AM] Buffer (Header) (value): 11888
[10-21-2024 10:04:46 AM] RDMJump: Received Session [af0d18a0-c888-4550-8e22-bdff526c8822]
[10-21-2024 10:04:46 AM] RDMJump: Filename : C:\Users\{name}\AppData\Local\Temp\427e6f4e-3cab-412f-afdf-9596c8f394de.rdmj
[10-21-2024 10:04:46 AM] BeginRead(1600)
[10-21-2024 10:04:46 AM] RDMJump: RDM Path : C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe
[10-21-2024 10:04:46 AM] RDMJump: .rdm(j) not registered
[10-21-2024 10:04:46 AM] RDMJump: .rdm(j) disabled in RDMAgent settings
[10-21-2024 10:04:46 AM] RDMJump: Process.Start("C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe", ""C:\Users\{name}\AppData\Local\Temp\427e6f4e-3cab-412f-afdf-9596c8f394de.rdmj"")
[10-21-2024 10:04:46 AM] RDMJump: Process started ID: 8380

i see the message in the log: the rdmj is not configured or registrated.

This?

[10-21-2024 10:04:46 AM] RDMJump: .rdm(j) not registered
[10-21-2024 10:04:46 AM] RDMJump: .rdm(j) disabled in RDMAgent settings

That is OK, we no longer use the .rdmj extension as the default method to lauch the jump as it was causing issues. First thing we try is find the RDM.exe in the same dir as the RDMAgent.exe (RDM Jump process) and start it directly from there.

Looks like this in the logs

[10-21-2024 10:04:46 AM] RDMJump: Process.Start("C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe", ""C:\Users\{name}\AppData\Local\Temp\427e6f4e-3cab-412f-afdf-9596c8f394de.rdmj"")
[10-21-2024 10:04:46 AM] RDMJump: Process started ID: 8380

Anything else in the logs?

You can send them via private message if you don't want to paste them here..

Is RDM installed on the jump host?

If you

• RDP to the jump host
• start RDM
• launch a jump session

Does it work?

RDM is not installed on the JumpHost.

On my other JumpHost the RDM is installed. But it dosent work on both server.
is the rdm neassesary?

Yes, RDM must be installed on the jump server. Jump simply automates the passing of the connection from the client RDM to the jump host RDM and the logs back to the client RDM.

Simple tasks like running notapad.exe can be handled by the RDM Jump app but that's about it.

• In RDM
• RDP to the jump host
• start RDM on the jump host
• on the client RDM RDP tab, right-click > status
  • you should see RDM & RDM Jump as connected
• start your jump session
  • it should open on the jump host

Best regards,

Hi,

Status look good RDM and RDM Jump are Green.
when i open the jump session in RDP and open in RDM the Jump Session, he will connect to the JumpHost 😂

So it's working now?

it was a timeout problem. The login took so long that the RDM Jump was not yet loaded. I increased the timeout a little and it worked