[2024.2.21.0 64-bit] Background services - Is online
Hi all,
I've just discovered the "is online" feature and I think it's very cool.
After having performed a couple of complete scan, it appears that now RDM is trying to scan only 5-6 hosts out of hundreds and it's "happy" with that. The results are incosistent since a lot of hosts which are offline are not marked in red. I'm using port scan method with VNC sessions. RDP sessions seems to be ok and online status seems to be correctly detected.
The settings are:
- Execute check for server availability
- Execute automatic check every 180 minutes
- Check if host is online: on
- Online detection: Port scan
Thanks in advance for the support
All Comments (5)
Hello,
Thank you for getting in touch with us. To better assist you, could you kindly provide us with the following information:
- A screenshot of the settings you are referring to.
- The operating system you are using and its version.
- The data source you are utilizing.
- Does the entry that should be marked as offline are only VNC?
Once we have this information, we will be better equipped to diagnose and resolve the issue.
Best regards,
Maxim Robert
Windows 11 24H2 - local data source - RDP seems to be ok, only VNC affected apparently (hosts imported from AD and created through UltraVNC and TightVNC templates). In any case the scanning process aborts after a few seconds and after checking only a small portion of all the hosts. If you check the time, you can see that the start time of the scan is very close to scan end. Usually it stops on 255 out of 279.
BeginScan.png
EndScan.png
Hello,
Thank you for your response!
In that case, would it be possible for you to create a portable installation of the latest version of RDM and see if this issue still occurs? To do so, you will need to do the following:
(Close RDM)
1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go to this folder once the .zip file has been extracted and run remotedesktopmanager.exe
5- Connect to your data source
Please let us know if the behaviour differs or remains the same. If you have any other questions, feel free to let us know.
Best regards,
Maxim Robert
Already updated my installation to 2024.3.13.0 64-bit and the problem is still there
Hello,
Thank you for your response!
Unfortunately, I'm unable to reproduce your issue. I would like to do a session with you to look directly at your issue. I created a ticket regarding this and sent you the information so you could schedule a session with me.
Please let me know if you haven't received an email. If you have any other questions, feel free to let us know.
Best regards,
Maxim Robert