User vault not showing up for a user

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User vault not showing up for a user

avatar
briangw

Hi,

I just notified some of my department that we are importing into SQL now and I have one user who doesn't have his user vault at all, but he did import his sessions into the one on the left.

So, I had him right click down there and User Vault is not an option, just what's listed there. I also checked his user account area and the "Disable user vault" under Administration>Users>User Management>Settings and that is unchecked.

Is there anywhere else we can check to get that user vault back?

All Comments (5)

avatar
Maxim Robert

Hello,

Thank you for contacting us on that matter!

Can the user try the step below and see if the user vault appears?

  • Under the "Window" Tab at the top of RDM, click on the "Reset Layout" option and select Reset.

Please let us know if the problem persists after this. If you have any other questions, feel free to let us know.

Best regards,

Maxim Robert

avatar
briangw

Having him try it. One thing he told me is that he is showing his product is unregistered but I am seeing an active license on his account.