Ping window stuck on closing
Hello,
After an update around 2-3 months ago, a rather annoying issue appeared in the application. If I close a PING window that has been open for a long time or a browser window that has been open for a few seconds, the application becomes unresponsive for a period of time.
I’m not sure where the problem originates, but I would appreciate it if you could investigate.
The workstations where I encounter this issue are a desktop with an I9 processor and 64 GB of RAM, and a laptop with an I9 Ultra processor and 64 GB of RAM. So, there should be plenty of resources available.
Thank you in advance!
All Comments (6)
Hello Barnakadar,
Thank you for getting in touch with us. To better assist you, could you kindly provide us with the following information:
- Your current RDM version.
- The operating system you are using and its version.
- The data source you are utilizing.
- Is there any error message showing under the Application logs?
Also, could you please try to reproduce the issue with the profiler? Here's a helpful topic about the Profiler.
https://docs.devolutions.net/rdm/commands/help/support/profiler/
Once we have this information, we will be better equipped to diagnose and resolve the issue.
Best regards,
Maxim Robert
Hello,
Version: 2024.2.21.0 x64
Operating system: Windows 11 PRO
Dara source: local
Not showing any error messages.
I don't know if I used the profiler correctly or not, but it doesn't show me anything...
Thanks!
Hello Barnakadar,
Thank you for your response!
In that case, would it be possible for you to create a portable installation of the latest version of RDM and see if this issue still occurs? To do so, you will need to do the following:
(Close RDM)
1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go to this folder once the .zip file has been extracted and run remotedesktopmanager.exe
5- Connect to your data source
This test will allow us to rule out your local installation of RDM as a possible cause for this issue.
Best regards,
Maxim Robert
unfortunately the portable version went even worse.
When closing that ping tab, my application was completely blocked and it took a few minutes before I could get out of it.
Thank you very much!
Hello Barnakadar,
Thank you for your response!
I've opened a ticket regarding your issue and sent an email for you to schedule a session so that I can have a look directly at your issue and perform further investigation.
Let me know if you haven't received my email. If you have any other questions, feel free to let us know.
Best regards,
Maxim Robert
yes, i reecved and i scheduled for tomorow.
Thanks