RDM Does not start
Hallo,
my RDM Does not start no matter what I do I reinstalled it, Started it with admin rights, I even repaired it, and deleted the Devolutions Folder in %appdata% before reinstalling but nothing worked. I see no Devolutions app running in the task manager also under processes.
All Comments (3)
Hello,
Thank you for contacting us on that matter!
Could you please provide us with the following information?
- Do you have any information related to this issue in the Event Viewer?
- Did the problem start after an Update?
- What is the version of the .NET on your device?
Thank you for letting us know. If you have any other questions, feel free to let us know.
Best regards,
Maxim Robert
Do you have any information related to this issue in the Event Viewer?
Description: A .NET application failed.
Application: RemoteDesktopManager.exe
Path: C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe
Message: A JSON parsing exception occurred in [C:\Program Files\dotnet\shared\Microsoft.WindowsDesktop.App\8.0.8\Microsoft.WindowsDesktop.App.runtimeconfig.json], offset 0 (line 1, column 1): The document is empty.
Invalid framework config.json [C:\Program Files\dotnet\shared\Microsoft.WindowsDesktop.App\8.0.8\Microsoft.WindowsDesktop.App.runtimeconfig.json]
Did the problem start after an Update?
Yes after a Windows update
What is the version of the .NET on your device?
Microsoft.Net SDK 8.0.401 (X64)
Hello Alexander,
Thank you for this feedback.
RDM 2024.1 and after requiring the .net runtime 8.0 and webview2.
This is the link to download the latest .net runtime:
https://dotnet.microsoft.com/en-us/download/dotnet/thank-you/runtime-8.0.8-windows-x64-installer
And this is the one for Webview2:
https://developer.microsoft.com/en-us/microsoft-edge/webview2/?form=MA13LH
Let us know if this is working after you have installed or repaired both of them.
Best regards,
Patrick Ouimet