lost the MFA app
hello, i've installed the app in terminal server, i lost the MFA key. i uninstalled the app & reinstall again. but it still asking for MFA verification..
there is a way to delete all & install fresh copy without MFA ?
All Comments (3)
Hello,
Thank you for reaching out to us regarding this,
Was the MFA Configured on the application under "File" -> 'Settings" -> 'Security" or directly on the data source?
If it is configured on the application directly, you can follow this article:
https://docs.devolutions.net/rdm/kb/rdm-windows/troubleshooting-articles/2fa-rdm-application-lost/
If not, you can follow this one:
https://docs.devolutions.net/rdm/mac/kb/rdm-windows/troubleshooting-articles/2fa-lost-data-source/
Let me know if this helps,
Best regards,
Samuel Dery
hey samuel,
it worked! tnx for the fast replay you guys are the best!
Hello,
Thank you for your reply,
Glad to hear this helped resolve your issue!
Best regards,
Samuel Dery