Splashtop Session Instructions

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Splashtop Session Instructions

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dallen

Trying to understand how to use the Splashtop session entry option. It requires 3 fields, Account, API Key and then computer. Is account my Splashtop account username? When I go into Splashtop and utilize the set up api keys options I see a number of services, Jira, FreshService, Zendesk, etc., but nothing for RDM. Do I need to use a specific API key? I assume once I fill in the account and api key directly hitting the 3 does on the 3rd field Computer will list all of the existing endpoints in my Splashtop account so that I can associate one with this session entry?

All Comments (64)

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Patrick Ouimet

Hello Dallen,

it looks likes the API configuration of Splashtop is manage on their side.

Could you tell me if the entry works properly after you have configured the API with them?

Best regards,

Patrick Ouimet

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Jonathan Del Signore

Hello,

Here's a bit more info to get you started :

  • The account refers to the email linked to your Splashtop account

  • The API token can be generated in the "API" section of your Splashtop account settings. Note that this feature is only available for Splashtop Enterprise licenses

  • And as you said, the computer list should load properly once you have those 2 previous fields entered

Please let us know if there's any more help we can provide.

Regards

Jonathan Del Signore

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mad

Hi Jonathan

We are using the Enteprise onprem version. So it needs also the URL to where RDM needs to connect. Could you add this please, so we can also use it on the onprem version of Splashtop Enterprise?

Thanks and kind regards.

Patrick

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mad

Hi Jonathan

I registered for an Splashtop Enterprise Account Cloud as well, so we can test the Splashtop functionality within RDM.

I generated the API Key and enabled it. But it won't connect with my account email and the API Key to Splashtop. Any ideas?

And is this really secure? A second factor should be added as well, as customer PCs can be accessed trough this integration.

Thanks and best regards.

Patrick

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Jonathan Del Signore

Hi Patrick,

We'll open a ticket to add support for onprem and keep you updated on the progress.

We'll also look into supporting MFA, but it would need to be supported by their API. At first glance, it doesn't seem possible at the moment.

As for your cloud issue, could you please enable Debug Level 1 in Help -> Profiler -> Debug Only and leave the profiler open while you try to connect. This could give us a better understanding of the reason it's failing.

Regards

Jonathan Del Signore

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mad

Hi Jonathan

Thanks that sounds good.

I was also in contact with them and they said perhaps you only integrated with their US Datacenter and as we are in the EU, you need to use another server to authenticate the user and Token against it.

I will also enable debugging. Will you see it automatically nor do I need to send you some logs afterwards?

Thanks and kind regards.

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Jonathan Del Signore

Oh that must be it, are you on the latest version (2024.2.14)? We just added a region selector to the entry settings, where you can choose EU.

And the profiler logs would need to be sent, they stay local otherwise.

Regards

Jonathan Del Signore