RDM - unable to get user information

Hello,

Could you confirm your Remote Desktop Manager version? Also, are you on RDM Mac or Windows?

Best regards,

Hi, RDM version 2024.2.8.0 64-bit (upgraded this morning but had the same issue also with the previous version)
WIndows OS

thank you
mirco

Hi all,
updated to the latest version released today.

Now it works
Thank you
regards
mirco

I upgraded to that version and now we have an issue with the license.
Any fix to this issue?

Hello IT Opeations,

Which version do you use exactly? It should be resolved in 2024.2.10.0
https://devolutions.net/remote-desktop-manager/home/download

Regards,
Min

Hi,
the issue in subject is ok now, I can now access to my datasource information.
There is a new issue, opening RDM I am receiving the message: "if you do not update to the latest version you won't be able to modify your data source (readonly datasource)"

can you help me?
thank you
mirco

Hello,

If you head over to File - Data Sources and add your Hub Personal again, can you connect to it normally?

Best regards,

Hi I have the same issue now with the newest version of RDM. Tried reinstallation --> no chage. I logged in to my account on web and there everything seems ok.

When I click ok another error message will open with: The HTTP status code of the response was not expected (403).

I'm using windows version 2024.2.12.0 64-bit

Hello,

If you head over to Hub.Devolutions.com and connect to your Hub, it should automatically set your Hub to the latest version. From there, could you try again in Remote Desktop Manager (And try to re-create the datasource)

Best regards,