Cannot Edit Settings in Remote Desktop version

@amega,

If it's greyed out, it's maybe because of a connection issue.

In your Navigation Pane, are you seeing a message like Not Connected?
If you press CTRL + F5 to refresh your local cache, is it working?

Best regards,

Good Morning Jeff,
Thank you so much for your response.

I've tried what you suggested but nothing is changed.
This morning I've also download again the latest version from Devolution website and now the version is 2024.2.8.0 64 bit (as you can see in the image attached).
When I launch the Desktop version, now is showed that the Desktop version is not aligned with the Personal Hub version, and if I don't proceed with the update the possibility to modify connections remain to grey.

Hi,
Another information for you, I've tried to connect to my personal hub from the web and I've seen that the version of it is not the same of the Desktop version.
This can be the issue?

Please let me know..

Many thanks in advance

I am having this same issue and am unable to edit anything.

Free 2024.1.8.6

@amega,
It's normal that it's not the same version inside RDM and on Hub Personal, since this is 2 different product.
Could you go in File -> Datasources and create a new datasource to your Hub Personal? I would like to know if a new configuration will help you authenticating properly.

@davewallace,
Could you also try to go in File -> Datasources and create a new datasource to your Hub Personal?

Best regards,

Good Afternoon Jeff,
I've created the new connection on my Personal Hub: (continue below)



The connection in question is "AX Termi", I can see also the connection on my Desktop Version.



If I have to edit the properties or other things, I can do only by the Hub and not by the Desktop Version.

The only way to edit configurations on the Desktop Version is to use the Local Data Sources.

Please let me know...

Many thanks in advance

@amega,

This is strange. We will try to recreate your configuration.

Could you try the following:

• Close RDM
• Go in %localappdata%\Devolutions
• Rename the folder RemoteDesktopManager to RemoteDesktopManager_old
• Restart RDM
• Reconfigure your datasource

Best regards,

Good Afternoon Jeff,
Sorry for my late response.

For your information I've tried to do 2 actions, I report follow for helping also the other colleagues that have the same problem.

1) First action suggested by your colleague Support Coordinator Etienne:
I've tried to Download the portable version of RDM and after I've connected my profile to the Personal Hub, I've tried and I can edit the entries that I've in my profile!

2) Second Action, I've tried to redo the profile in RDM (Desktop Version) with your indication and also in this way, it's working!

Now the problem is resolved!

Hello,

Thank you for your feedback.

Glad that is now working.

Best regards,