The Hub version (0.0) and Remote Desktop Manager version are mismatched. Your datasource is in read-only mode.

Hello Jaredsahleen,

Thank you for contacting us on that matter!

Could you provide us with the information below?

• Does the message keep appearing after logging in with Hub?
• Could you please send us a .har file to help us investigate the issue? I created a ticket for you to provide us with the information.

Here's a helpful topic regarding the creation of the .HAR makes sure to follow each step and remember that the .HAR files contain sensitive data, including the content of the pages you downloaded while recording and your cookies. Protect your session data by sanitizing your HAR files before sharing. Here's the link: https://docs.devolutions.net/rdm/kb/rdm-windows/troubleshooting-articles/unable-connect-devolutions-account/

Thank you for letting us know. If you have any other questions, feel free to let us know.

Best regards,

Hi,

I have the same problem, any solution?

Hello Miguel01,

Thank you for contacting us on that matter!

Could you provide us with the information below?

• Are you using Hub Personal or Hub Business?

If you are using Hub Personal in RDM, could you try to recreate a new data source with the same information? Do not clone or duplicate the Hub Personal data source. If the new one works, delete the old one. This operation has no impact on the data in the Personal Hub.

Please let us know if this works. If you have any other questions, feel free to let us know.

Best regards,

I am having the same problem, but with 2024.2 now. Here's some background:

• My company updated our Cisco AnyConnect VPN last week, and upon trying to open it through RDM, I found this pop-up:
  • 

• As part of my natural troubleshooting process, I checked for updates and updated to the latest version:
  • 

• After the update, I now receive this message every time I open RDM:
  • 

• After researching the issue, I tried creating a new data source and restarting the application, but the same message popped back up.

I'd be very interested and appreciative of any help provided. I use RDM daily at this point, and I really appreciate the convenience of the application!

@johnhendrix

We are currently investigating an issue with the deployment of Hub Personal 2024.2. A quick fix is to do a rollback to 2024.1.32.0
https://devolutions.net/remote-desktop-manager/home/previousversions

We will keep you post on the status of this issue.

Sorry about that.

Best regards,

Hello,

HUB Personal 2024.2 has been deployed. You should now be able to authenticate via RDM 2024.2.8.0.

You can download this latest release here
https://devolutions.net/remote-desktop-manager/home/download/

Best regards,

Hello, today the error occurs again with 2025.2 rdm version.
The Hub version (2025.1) and the Remote Desktop Manager version (2025.2) are mismatched. Your data source is in read-only mode.

Hello,

We are currently deploying all our our products to version 2025.2 .
This should be fix very shortly.

Sorry for the delay.

Best regards,

Hello,

Thank you for contacting us on this matter!

This message means that your current version of RDM (2025.2) doesn't match the version of Hub Business (2025.1). The development team has not yet pushed version 2025.2 of Hub Business. I suggest reverting to version 2025.1 of your RDM until this version is available. Here's a link to download a previous version of RDM.
https://devolutions.net/remote-desktop-manager/home/previousversions/

Please let us know if you encounter any other problems.

Best regards,

Hello,

Thank you for being so patient!

Version 2025.2 of Hub Business is now deployed, and you should no longer encounter the error message of the mismatched version.

Since this should be resolved, I will mark this thread as resolved. If you encounter any other issue, please let us know.

Best regards,