What's the "username" in DUO MFA configuration?
Hello Team,
the configuration of DUO MFA is really not well documented for RDM (https://docs.devolutions.net/rdm/data-sources/multi-factor-authentication/duo/#settings).
Nowhere is it explained what the "username" field does!?
The configuration of an "Application" (Web SDK) doesn't offer a "username" in the DUO admin panel.
That's why I struggle -->
I can apply any "username" and the check will always success.
But when I press "Configure" I get an error:
And in the next dialog the Validation fails:
So please, what's about the username?
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All Comments (7)
Hello,
The account would be the email address that you are using to connect to your Duo!
Best regards,
Etienne Lord
Hello Etienne,
thank you for your reply I'm not able to configure till the end.
The last two errors ("Unable to connect..." and "The passcode is required") still remain.
What else I need to do?
Hello,
Sorry for the delay, I will have to look further into it, could you confirm your Remote Desktop Manager version?
Best regards,
Etienne Lord
I'm using the latest version 2024.1.31.0.
Hello,
Thank you, I was not able to receive the same error message, but I will continue to investigate!
Best regards,
Etienne Lord
Hello Tom,
Thank you for being this patient!
I've created a ticket regarding your issue and sent you an email to schedule a session with us so we can look at it directly.
Please let us know if you haven't received an email. If you have any other questions, please let us know.
Best regards,
Maxim Robert
Thank you. We have an appointment now.
Best regards, Tom