Dashboard missing informations

Hello,
What data source type do you use?

Regards

Hi David,

Data Source: Microsoft SQL Server .

Best Regards,
Abdallah

Hello,
I'm unable to reproduce it. I can see the expiring Widget



Regards

Hi David,

Thank you for your answer.
The problem that not all licenses are displayed

Hello,
Do you see a pattern of the missing licenses? Something that could help me reproduce the issue?

Regards

Hi David ,

And Today there is no entries displayed ..
PS : all the entries are configured the same

Best Regards,
Abdallah

This configuration used to work:

any help ?

Hello,
I have created a ticket and I should be able to fix it soon.

Regards

Hi,
Unfortunately, I still have the same problem...
Are there any updates?

Hello,
This bug is assigned to one of our developers.

Regards

Hi,
Unfortunately, I still have the same problem...
Are there any updates?

Hello,

Thank you for getting back to us. I will check with the developers for an update, but it seems that a patch has not yet been released for this issue.

Best regards,

Hello Marien,

Thank you for your reply.
Are there any updates for this case ?

Regards,
Abdallah

Hello,

We are currently unable to replicate the issue on our end. Could you please test if creating a new entry reproduces the issue?

Best regards,

Hi,
Sorry for the late response.
After every update, I keep hoping it will work again, but unfortunately, it still doesn’t.
Let me know if you’d like further refinements!

Best regards

Just for your information: I can see new entries on the dashboard, but ONLY the new entries, not the updated ones.

Hello,

Could you check if your entries that don't show up have the "exclude notifications" checkbox enabled in their advanced tab?



Regards,

Hello ,
Finally ! , that was causing the problem.
Thank you ;)

Is there a way to make it automatically unchecked?

Hello,

I'm glad this works for you. The setting should already be unchecked by default.

Here's a few things that might help you pinpoint why that setting was checked for those entries:

• If you usually create new entries by using templates, make sure that the template itself doesn't have this setting checked, as that would make new entries created with that template also be excluded from notifications
• In the notification window, if you have an entry that is expiring or has expired and you right click > exclude notification, this will also check that setting for the entry, meaning it doesn't only exclude it for the user or for this specific notification

We have had talks about reworking certain parts of our notification system to be more in-line with our other products (Devolutions Server, for example). The notification system for entries in RDM specifically was designed a very long time ago, and there's a lot of things about it we want to improve. Regardless, I hope that this clarifies the way it works at the moment.

Additionally, if you want to remove the "exclude notification" setting from multiple entries, our Batch Edit feature might be an easy way to achieve this.

Let us know if you have any additional questions.

Regards,

Hi,

Thank you very much for all the information.
I have no further questions; everything is clear now.
This case can be closed.

Regards,
Abdallah