Issue with opening RDP, opens the same session no matter the IP

Hello Arl,

Thank you for contacting us on that matter!

Could you verify under the Administration logs if there's any information? If not, could you try to reproduce the issue with the Profiler opened in the background?

To activate the Profiler, you can go to the Help tab > Profiler > remove the "Auto Clear" > Minimize the window > Reproduce the issue and then reopen the Profiler from the window in the taskbar, not from the help tab.

Here's a helpful topic regarding the Profiler.
https://docs.devolutions.net/rdm/commands/help/support/profiler/

Also, would it be possible to provide us with a recording of the issue? I will send you the link to provide us with that recording through Direct Message.

Thank you for letting us know. If you have any other questions, feel free to let us know.

Best regards,

Hello Arl,

Thank you for contacting us on that matter!

Could you verify under the Administration logs if there's any information? If not, could you try to reproduce the issue with the Profiler opened in the background?

To activate the Profiler, you can go to the Help tab > Profiler > remove the "Auto Clear" > Minimize the window > Reproduce the issue and then reopen the Profiler from the window in the taskbar, not from the help tab.

Here's a helpful topic regarding the Profiler.
https://docs.devolutions.net/rdm/commands/help/support/profiler/

Also, would it be possible to provide us with a recording of the issue? I will send you the link to provide us with that recording through Direct Message.

Thank you for letting us know. If you have any other questions, feel free to let us know.

Best regards,

Hi Maxim,

I have uploaded a video file to the link you send plus a txt file with the output from the profiler to mentioned.

I hope this helps, if you need anything else let me know!

Hello Arl,

Thank you for contacting us on that matter!

In that case, would it be possible for you to create a portable installation of the latest version of RDM and see if this issue still occurs? To do so, you will need to do the following:

(Close RDM)

1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin

2- Create a new folder on your Desktop

3- Extract the content of the .zip file into the folder created at #2

4- Go to this folder once the .zip file has been extracted and run remotedesktopmanager.exe

5- Connect to your data source
This test will allow us to rule out your local installation of RDM as a possible cause for this issue.

Please note that if you are using an Advanced Data Source, I would recommend skipping step #5 and using the default data source created by the portable installation of RDM instead.

Best regards,

Hi Maxim,

Sorry for first responding now, long week with 16 hour work days.

I found the issues, simply DNS not working as it should (again)
its always DNS....
I found out because using mRemoteNG didn't change anything, it also had the same issue. SO its a DNS / Mappning issue on my end.

Thanks for all the help, i will get my DNS fixed.

Hello Arl,

Thank you for coming back regarding the solution!

I'm glad to hear that you found the reason behind the issue. If you have any other questions, feel free to let us know.

Best regards,