In RDM the website not shown the saved User name, password & OTP

Hello,

Thank you for reaching out and providing the detailed images and steps regarding your issue in RDM.

I recommend you to follow this knowledge base article on website authentication.

https://docs.devolutions.net/kb/workspace-browser-extension/how-to-articles/website-authentication/

Please follow the steps in the guide to ensure that all configurations are correct. If the problem persists after following the instructions, do not hesitate to contact us again.

Best regards,

Hi Carl Marien,

Thanks for your information.

I have followed your article. The username & password filled automatically.
But still the OTP is not filled automatically.

I have attached the Video & the sample project. Please have a look.


Note: Is that possible to add multiple Username for website (Like : TestUser@gmail.com & DummyUser@gmail.com )

Thanks

Hello,

Would it be possible to try manually setting the one-time password ID in the HTML control settings?

Best regards,

Hi Carl,

We have tried manually but it does not work.

NOTE: I have also tried the 'Automatic' Option, this is also not working.

Could you please help us how to proceed further to capture the OTP Automatically.

Thanks.

Hello, 

Would it be possible to schedule a remote session with you? I would like to review how your entries are set up and try to find a workaround.

If you are available, I will send you a link through email.

Best regards,

Hi Carl,

Thanks for the support.
At the moment we will go with 'Devolution WorkSpace Extension'.
If we need 'RDM.exe' support we comeback to you.

Thanks

Hi Carl,

Is it possible to automatically detect the OTP without specifying the 'One Time Password ID'?



Because some user don't know this how to do, is not really good.

Thanks

Hello,

Yes, it is possible. Please follow the instructions in the documentation I provided earlier to set up an OTP in RDM. You can find the guide here: https://docs.devolutions.net/kb/workspace-browser-extension/how-to-articles/website-authentication/

Best regards,

Hi Carl,

Thanks for your information.
Still the OTP is not automatically detect without giving the 'HTML Control ID'. (Devolutions Workspace Extension)

Pls help me how to detect the OTP without adding 'Control ID'.

Thanks & regards,
Venkat

Hello,


Unfortunately, I don't think it is possible to push the OTP to a website before setting the parameters without providing the 'HTML Control ID'.