RDM 2024.1.27.0 Crashes when exiting ssh sessions

Some additional info: If I have multiple rows of tabs, it doesn't crash until I get down to one row. So, if, for example, tab 1->5 is on the first row and tab 6 is on the second, I can exit out of 6 without issue, but if I try to exit out of 1->5, it will crash.

Hello Jason,

Thank you for reaching out to us regarding this,

I see, that is extremely odd, do you have any logs of this crash under "Help" -> "Application Logs"?

Would it be possible for you to create a portable installation of the latest version of RDM and see if this issue still occurs? To do so, you will need to do the following:

1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go to this folder once the .zip file has been extracted and run remotedesktopmanager.exe
5- Connect to your data source

Let me know,

Best regards,

It doesn't look like it. I have one error from yesterday with the following trace:

[4/25/2024 8:47:27 AM - 2024.1.25.0 - 64-bit] Error Silent: System.InvalidOperationException: Value Dispose() cannot be called while doing CreateHandle().
at System.Windows.Forms.Control.Dispose(Boolean disposing)
at System.Windows.Forms.Form.Dispose(Boolean disposing)
at DevExpress.Utils.Win.StickLookAndFeelForm.Dispose(Boolean disposing)
at DevExpress.XtraSplashForm.SplashFormBase.Dispose(Boolean disposing)
at DevExpress.XtraWaitForm.WaitForm.Dispose(Boolean disposing)
at Devolutions.RemoteDesktopManager.Forms.FrmWaitProgress.Dispose(Boolean disposing)
at System.ComponentModel.Component.Dispose()
at DevExpress.XtraSplashScreen.ThreadManagerBase.ThreadEntryPointCore(ThreadParameters params)
at DevExpress.XtraSplashScreen.ThreadManagerBase.ThreadEntryPoint(Object params)


The standalone gives me an error code -21 when I attempt to connect to a host.

Hello,

Thank you for providing the trace logs. It seems you're encountering a fairly complex issue.

To help us replicate and diagnose the problem further on our end, could you specify which data source you are using? Also, if there are any specific settings or configurations unique to your setup, please provide details about those as well.

This information will help us in identifying the root cause more effectively.

Best regards,

I use a local data source. The only "special" config I use is terminal logging. I suspected that might be an issue since the client writes only on exit. When it crashes, I don't seem to get a log.

Hello

it would be helpful to look at the Windows Event Viewer for any related errors that occur when RDM crashes. This can provide us with more clues about what might be happening at the system level.

Looking forward to your response.

Best regards,

.Net Error:

Application: RemoteDesktopManager.exe
CoreCLR Version: 8.0.424.16909
.NET Version: 8.0.4
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFF492F7713
Stack:

Application Error:

Faulting application name: RemoteDesktopManager.exe, version: 2024.1.27.0, time stamp: 0x65f90000
Faulting module name: uiautomationcore.dll, version: 7.2.19041.4046, time stamp: 0x92d93086
Exception code: 0xc0000005
Fault offset: 0x0000000000047713
Faulting process id: 0x4f0
Faulting application start time: 0x01da9a4cd74d5eab
Faulting application path: C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe
Faulting module path: C:\Windows\System32\uiautomationcore.dll
Report Id: 61a7e7c1-3194-489a-824f-7abaee294fbc
Faulting package full name:
Faulting package-relative application ID:

Hello Jason,

Thank you for providing the error details. Based on the exception code you provided, it appears the issue is related to UI Automation core,

Since this error does not seem to be related to RDM, my ability to help is limited. However, the problematic module appears to be named uiautomationcore.dll. Reinstalling this module should resolve your issue.

Please keep us informed if reinstalling the module fixes your issue.

Best regards,

Try running the application as an administrator. I had a similar issue but this resolved it. If it works right click RDM --> Under properties ---> Compatibility, enable Always run as an administrator.

Try running the application as an administrator. I had a similar issue but this resolved it. If it works right click RDM --> Under properties ---> Compatibility, enable Always run as an administrator.

Thank you for the suggestion. It didn't seem to resolve the issue for me.

Hello Jason,

Thank you for providing the error details. Based on the exception code you provided, it appears the issue is related to UI Automation core,

Since this error does not seem to be related to RDM, my ability to help is limited. However, the problematic module appears to be named uiautomationcore.dll. Reinstalling this module should resolve your issue.

Please keep us informed if reinstalling the module fixes your issue.

Best regards,

Hello Carl,

Can you point me in the right direction to download this module? Or should I reinstall RDM?

Hello,

You could try using the Microsoft System File Checker tool to repair or replace the corrupted uiautomationcore.dll module. Here’s the link to get you started: Use the System File Checker tool. This tool scans your system files and can restore them if problems are detected, which might resolve your issue without the need for a complete RDM reinstallation.

Best regards,