Issues with Offline Functionality in RDM Version 2024.1.25.0
Good evening, I have installed the RDM version 2024.1.25.0 64-bit on a new notebook and I am experiencing problems with the program when I am offline. If I work online, I do not have any problems. Normally, I set the datasource on the database to 'Automatically go offline on offline prompt' and on the 'Advanced' tab, the 'Caching mode' parameter to 'File'. Even if I request to go offline, it seems that the system still tries to connect to the database. In any case, after some time it goes offline, and if I try to open, for example, an OpenVpn or a website with the 'Open' option, the system does not respond. To function, I must go online. I have tried uninstalling and reinstalling, but it does not work. I have tried to clear the cache from the Datasource option, but no luck. I have also tried to set the parameter in Settings 'Startup online state' to 'Set as offline automatically' but I have the same anomaly. In practice, the RDM system does not work offline.
"How can I resolve this? Thank you.
All Comments (11)
Hello,
A similar issue has already been reported when connected to a Devolutions Server data source.
What data source type are you using?
Best regards,
Érica Poirier
The database I use is Microsoft SQL Server Standard Version 2017.
Best regards, Stefano
Hello,
Thank you for your feedback.
Could you please try a portable installation of RDM version 2024.1.23 if you get the same behavior? Please see this article on creating such an installation on your machine.
https://docs.devolutions.net/rdm/installation/client/portable-usb/
Here is the link to download the RDM 2024.1.23 zip package.
https://cdn.devolutions.net/download/Devolutions.RemoteDesktopManager.Bin.2024.1.23.0.zip
Best regards,
Érica Poirier
We just started having this issue after upgrading to latest server version and RDM client version. We are using devolution server as data source.
Good morning, the portable RDM version 2024.1.23 works. Thank you.
Hello,
For now, the workaround is to install RDM version 2024.1.23. Here are both .exe and .zip download links.
https://cdn.devolutions.net/download/Setup.RemoteDesktopManager.2024.1.23.0.exe
https://cdn.devolutions.net/download/Devolutions.RemoteDesktopManager.Bin.2024.1.23.0.zip
As mentioned, a ticket has already been submitted to our developer team. As soon as a fix is available, we will post it here.
Thank you for being so patient.
Best regards,
Érica Poirier
Thank you.
Hello,
Thank you for being so patient.
Multiple fixes have been made in the code related to offline behaviors. These fixes will be available in the next RDM version 2024.1.26. This version should be available in the upcoming days, maybe a week or two.
Once available, let us know if that version solves your offline problems.
Thank you for your collaboration.
Best regards,
Érica Poirier
Hello,
We're pleased to inform you that the new RDM version 2024.1.27 has been released and includes corrections for multiple offline functionality issues. You can download the latest version from our website and try it out. Please let us know if this update resolves the problem. Your feedback is invaluable to us.
Best regards,
Érica Poirier
Good morning,
the offline mode works correctly with version RDM 2024.1.27
Best regards,
Hello,
I'm glad to hear that the offline mode is now functioning correctly with version RDM 2024.1.27. Thank you for updating us on the situation. If you encounter any further issues or have more questions, feel free to reach out.
Best regards,
Érica Poirier