Secret Server 11.7 Update 21-04-2024

Published 2 years ago

Hi,

It looks like Delinea has just upgraded our version of Secret Server cloud to the latest 11.7 build and it appears to have broken RDM 2FA.
When trying to authenticate to Secret Server via RDM the 2FA token times out:

Passing AD user credentials

Entering 2FA code

Invalid TOTP Code

This is being experienced by all our users.

After a few login attempts, Secret Server locks the user account.

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All Comments (2)

Patrick Ouimet

Published 2 years ago

Hello Steven,

Thank you for contacting the Devolutions support team.

Could you tell me if you can access the Secret Server with the OTP prompted in RDM to see if this is the same OTP?
Which version of RDM and what type of data sources are you currently using?

Best regards,

Patrick Ouimet

Michael Beaudin

Published 2 years ago

Hello Steven,

To add to my colleague's inquiries, can you confirm if you Secret Server setup is on the cloud or if it's on premises?

If it's on premises, please verify that there is no desync with the date and time of your machine. We often receive reports of the OTP not working well due to a time desync with "on premises" setups.

Best Regards,

Michaël Beaudin