RDM Crash - M3 Pro

Hello,

Thanks for the logs, we are going to take a look at it and a ticket was opened for the issue.
Does the crashes seem to happen at random or is it really when you open a RDP session?

Best regards,

Hi,

It is random, whether it happens with 2 open sessions or with 5 or 6 sessions.

Thanks

Hello,

Just in case, have you tried checking "Use unified memory" in Settings > Types > Remote Desktop (RDP) > Advanced ?
It might solve the problem. I have joined a screenshot of where it is.


Best regards,

Hi Michel,

Yes, I already tried but same result. At this point I returned to OpenGL.

Thanks

Hi Michel,

The problem persists, is there anything you can do to identify the problem?

Thank you

Hello Miguel,

Sorry if we didn't answer the first time.
A ticket was opened and we are looking into it.
We think we may have a solution but I don't have an ETA sadly.

Best regards,

Hello Miguel,

We would like to have a few more information about your issue.

First of all, do the crashes happen when you do specific actions like resizing the window, or even when you're not doing anything ?

We would also like to know if you are using sandboxing mode, just above "Use unified memory" in the screenshot Michel sent above, and your display settings for your RDP sessions as shown below, especially the screen size.



Best regards,

Hi,

It happens when I'm using the connection and sometimes even when I'm not doing anything and just have the session open.

Hi,

Thanks for that information. As Michel said, we are looking into a possible solution. Based on the information you sent, it might solve your issue, but we are still investigating, so we can't be sure and we don't have an ETA yet. We'll let you know when we have updates. If there's anything else, don't hesitate to contact us.

Best regards,

Hi Maxim,

Any news? The problem continues to happen, it is impossible to work with RDM...


Thank you

Hello,

We are working on the issue
We will keep you posted about the progress.

Best regards,

Hello,

The issues should be solved in the latest version of RDM Mac (2024.2.7.3)
Don't hesitate to communicate with us if there's anything.

Best regards,