How to change the 'user name' prompt expected from a switch?

Hello Gkaravitis,

Thank you for getting in touch with us. To better assist you, could you kindly provide us with the following information:

• A screenshot of your RDM dashboard.

• Your current RDM version.

• The operating system you are using and its version.

• The data source you are utilizing.

• A screenshot of the prompt you get for 'User Name:'

• A screenshot of the switch entry. (Without any sensitive information)

Once we have this information, we will be better equipped to diagnose and resolve the issue.

Best regards,

Hi. Should i better open a ticket so i dont share this info on a public forum?

 


 

rdm ver: 2023.3.35.0 64-bit

windows 10

Data source is a company
database,not sure how to share non sensitive details on a public forum. db is
ver1.910


Switch is Cisco C1300. Not
sure what part of the screenshot entry i can share on a public forum.

Hello Gkaravitis,

Thank you for the information!

Could you provide us with the logs of the SSH entry set to verbose level two? To do so, follow the steps below:

SSH properties > General > Logs > Set verbose to level two


Here's a link that explains how to set it up. Please send us the information afterwards.
https://docs.devolutions.net/kb/remote-desktop-manager/how-to-articles/send-ssh-logs-verbose/

Thank you for your collaboration. If you have any other questions, feel free to let us know.

Best regards,

Thank you for your time Robert
Full session attached, where i logged in by typing username/password on the prompt, and then logged out.

Hello Gkaravitis,

Thank you for the information!

We will investigate the logs and get back to you as soon as possible.

Thank you for your collaboration. If you have any other questions, feel free to let us know.

Best regards,

Hello Gkaravitis,

Thank you for being this patient!

After contacting the development team, they confirmed that the behaviour was judged "normal after analyzing the logs." The SSH server accepts connections without the need for credentials. The prompt you see is an authentication system that occurs after connection to the server. You should, therefore, use the "post-login" feature in the SSH entry, specifying the "expected prompt" at "User name:" so that RDM sends the value you specify when this prompt is requested.

If you have any other questions, feel free to let us know.

Best regards,