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Invalid Authenticator Code

Invalid Authenticator Code

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Chiaramonte

Hello,
I went log back into Remote Desktop Manager after lunch and I keep getting "Invalid Authenticator Code" - Nothing has changed on my end. I am using Google Authenticator.

All Comments (3)

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Samuel Dery

Hello,

Thank you for reaching out to us regarding this,

  • Could you please specify the version of RDM you are currently using?
  • What type of data source are you using?


I'm also wondering if the MFA is configured on the application itself under File -> Options -> Security or on the data source?

That being said, could you confirm that the workstation clock is the same at the same time as the one on your device with the Google Authenticator? A mismatch in time could cause the code to be invalid when you enter it.

Let me know,

Best regards,

Samuel Dery

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Chiaramonte

You nailed it with the time, I was 1.5 minutes off.

Now I can get into my systems and resolve the time issue.

Thanks!

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Samuel Dery

Hello,

Thank you for your reply,

Perfect, I'm glad to hear that this was the issue!

Best regards,

Samuel Dery