RDM hungs after failure WINSCP session opening

Simple test:

1. create WINSCP session
2. open session by doubleclick
3. Close WINSCP connection window before conection process will be finished.
4. RDM hung.
5. Try to close RDM
6. Kill session

Hello,

Thank you for contacting us on that matter!

In that case, would it be possible for you to create a portable installation of the latest version of RDM and see if this issue still occurs? To do so, you will need to do the following:

(Close RDM)

1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin

2- Create a new folder on your Desktop

3- Extract the content of the .zip file into the folder created at #2

4- Go to this folder once the .zip file has been extracted and run remotedesktopmanager.exe

5- Connect to your data source
This test will allow us to rule out your local installation of RDM as a possible cause for this issue.

Please note that if you are using an Advanced Data Source, I would recommend skipping step #5 and using the default data source created by the portable installation of RDM instead.

Best regards,

Thanks for fast response.

According to Your suggestions I made a test. If I use ZIPped version issue not exist. Problem exist only with installed on system version.

Hello,

Thank you for your response!

To address your concern, would it be possible for you to reset the configuration of Remote Desktop Manager? Please follow the steps given below to reset it:

1. Close Remote Desktop Manager.
2. Go to the following directory: %localappdata%\Devolutions
3. Rename the RemoteDesktopManager folder to RemoteDesktopManager.old.
4. Launch RDM again.

Please note that resetting the configuration will remove all your data source information, and you must enter it again.

Let us know if you have any further queries or concerns. We are always here to help you.

Best regards,

Hi,
I made mentioned steps and:
a.) with fresh datasource and one record of winscp session - problem still exists
b.) with fresh sql datasource and imported records from backup - problem still exists
c.) with connected old xml datasource - problem still exists

Windows 11 22H2, komp:22621.3447, WinSCP 6.2.3, OpenJava Zulu 1.8.0_412

Hello Pawelpbmm,

Thank you for your response!

I've opened a ticket regarding your issue and sent you a link to schedule a session so that we can have a look at it.

If you have any other questions, feel free to let us know.

Best regards,

Hello,

I am just making an update after the session with Pawel,

We reproduced the issue in version 2024.1.20.0, and after updating RDM to the latest version (2024.1.29.0), the problem did not occur anymore. 

Thank you for your collaboration on this issue!

Best regards,