Checking System in the Required Information of a System Information Report entry causes it to fail

Hello Joe,

Thank you for reaching out to us regarding this,

• Could you please specify the version of RDM you are currently using?
• What type of data source are you using?

Was this working without issues for you previously?

I'm also wondering if you have any additional details of this error under "Help" -> "Application Logs"?

Let me know,

Best regards,

Hi Samuel,

Using v 2024.1.18.0 with DVLS data source.

I didn't attempt to use this feature until current version, so not sure if it worked previously. However the 'Load from system information' button on the entries Asset\Networking page does work fine.

Nothing is shown under Help\Application Logs for when the inventory fails.

Joe

Hello Joe,

Thank you for this feedback.

Since this is a tool from an entry, could you tell me if your management tool credentials are set with an admin account?
Are these credentials linked to the vault or set as username passwords?

Best regards,

Hi Patrick,

Management Tools credential is set to 'use default credentials'. Changing to to 'use session credentials' makes no difference, which are an explicity defined admin account on the entries main property page.

Joe

Hello Joe,

Our quality assurance team was able to reproduce this issue on our side.

An internal ticket regarding this issue is open.

I'll keep you posted here on any progress.

Best regards,

Great, thanks Patrick

Hi Patrick,

Any progress on this one yet?

Thanks
Joe

Hello Joe,

Unfortunately, I don't know when this will be fixed and which version will be used.

I'll let you know as soon as a fixed version is available.

Best regards,

Hi Patrick,


Collecting 'system' information still not working with 2024.1.31.

Joe

Hello jm2,

I appreciate your patience.

Could you tell me if this issue still occurs?
Also, could you use the cmdlet Get-Tpm and send us the result?

Best regards,

Hi Patrick,

Yes the issue still occurs. Pls see this thread for results of Get-Tpm.

https://forum.devolutions.net/topics/41596/system-information-report-entry-questions#194688

Joe

Hello Joe,

Thank you for your feedback.

As I mentioned in the other thread, our developer team is analyzing this issue.

Once they find a solution, we will update both threads.

Thank you so much for being so patient!

Best regards,