Reconnect not working for gateway connections
Hello,
When attempting to reconnect an RDP connection going via a DVLS gateway, the reconnect fails if the connection has been open for some time (i.e. 12+ hours).
Additionally, if an RDP session is initially open as embedded within RDM, then undocked, the reconnection fails, irrespective of the time the connection has been running.
Pls let me know if you would like any additional info.
Thanks
Joe
All Comments (14)
Hello,
Could you confirm what version of RDM you are using?
We have had a similar issue reported, and we will link your case to our existing ticket.
Regards,
Hubert Mireault
Hi Hubert, latest RDM version 2024.1.18
Thank you for the information. Just one other thing, is your entry that has the issue configured to get the gateway through inheritance? You can check by editing your entry and going in the VPN/Tunnel/Gateway tab, and looking for the "connect" value:
From our internal testing, it seems to be related to this option.
Regards,
Hubert Mireault
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Hi Hubert,
Yes the VPN setting was inherited, however changing it to an explicit gateway, does not change the behaviour of an embedded gateway session that is undocked being able to reconnect.
Pls let me know if you would like more info.
Thanks
Joe
Thank you for the information, we will contact you again if we need additional information on your environment.
Regards,
Hubert Mireault
Hi Hubert,
Any update on this one? With latest version of RDM, still unable to reliably reconnect an undocked session that goes via DVLS gateway configured in Hub Business.
Thanks
Joe
Hello,
This is still under investigation. As of now we weren't able to reproduce the issue on our end.
Regards,
Hubert Mireault
Hi Hubert,
Did you want to schedule a troubleshooting session to see the issue occuring? Its probably a bit difficult to fix if you cannot reproduce it.
Joe
Hello,
For now it won't be necessary, but we will let you know!
Regards,
Hubert Mireault
Hello,
I have the same problem on my side. The reconnection request positions me on the entry on the vault but does not perform the reconnection.
Thanks
Thank you for the additional information.
Our QA department was able to reproduce what we believe is the same issue. We are currently looking to fix this.
Regards,
Hubert Mireault
Hi,
We have fixed the issue internally. The changes should be available starting with version 2024.2.5
Regards,
Jean-Francois Duchesne
Thanks Jean-Francois Duchesne. Looking forward to trying the new version when it is available.
Thanks guys, seems to be working ok now with 2024.1.31