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Instant crash after .net update (KB5036452)

Instant crash after .net update (KB5036452)

avatar
hrcpascoal

Hello!!
Firstly I would like to congratulate you for this awesome piece of software.
Now, my problem:
I'm with Remote Desktop Manager 2024.1.18.0 64-bit and after windows updated .NET (2024-03 .NET 8.0.3 Security Update fox x64 Client (KB5036452)), the Remote Desktop Manager instant crashes on startup without any error message, but I found the next messages in the system events (they are in Portuguese because it's my first language):

  • First error:
Nome do registo:Application
Origem:        .NET Runtime
Data:          20/03/2024 09:01:40
ID do evento:  1023
Categoria de Tarefa:Nenhum
Nível:         Erro
Palavras-chave:Clássica
Utilizador:    N/D
Computador:    ZZZZ
Descrição:
Application: RemoteDesktopManager.exe
CoreCLR Version: 8.0.324.11423
.NET Version: 8.0.3
Description: The process was terminated due to an internal error in the .NET Runtime at IP 0x00007FFD5906C5E4 (0x00007FFD58EE0000) with exit code 0x80131506.

Evento Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1023</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-03-20T09:01:40.8277973Z" />
    <EventRecordID>92457</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Trinity.Matrix.home</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: RemoteDesktopManager.exe
CoreCLR Version: 8.0.324.11423
.NET Version: 8.0.3
Description: The process was terminated due to an internal error in the .NET Runtime at IP 0x00007FFD5906C5E4 (0x00007FFD58EE0000) with exit code 0x80131506.
</Data>
  </EventData>
</Event>
  • second er ror:
Nome do registo:Application
Origem:        Application Error
Data:          20/03/2024 09:01:41
ID do evento:  1000
Categoria de Tarefa:(100)
Nível:         Erro
Palavras-chave:Clássica
Utilizador:    N/D
Computador:    ZZZZ
Descrição:
Nome da aplicação com falha: RemoteDesktopManager.exe, versão: 2024.1.18.0, carimbo de data/hora: 0x65cd0000
Nome do módulo com falha: coreclr.dll, versão: 8.0.324.11423, carimbo de data/hora: 0x65cd500d
Código de exceção: 0xc0000005
Desvio de falha: 0x000000000018c5e4
ID do processo com falha: 0x11bc
Hora de início da aplicação com falha: 0x01da7aa538f1b523
Caminho da aplicação com falha: C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe
Caminho do módulo com falha: C:\Program Files\dotnet\shared\Microsoft.NETCore.App\8.0.3\coreclr.dll
ID do Relatório: cd02ba61-9ca3-452b-afd1-04eebeb5445b
Nome completo do pacote com falha: 
ID da aplicação relativa ao pacote com falha: 
Evento Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-03-20T09:01:41.0027974Z" />
    <EventRecordID>92458</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Trinity.Matrix.home</Computer>
    <Security />
  </System>
  <EventData>
    <Data>RemoteDesktopManager.exe</Data>
    <Data>2024.1.18.0</Data>
    <Data>65cd0000</Data>
    <Data>coreclr.dll</Data>
    <Data>8.0.324.11423</Data>
    <Data>65cd500d</Data>
    <Data>c0000005</Data>
    <Data>000000000018c5e4</Data>
    <Data>11bc</Data>
    <Data>01da7aa538f1b523</Data>
    <Data>C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe</Data>
    <Data>C:\Program Files\dotnet\shared\Microsoft.NETCore.App\8.0.3\coreclr.dll</Data>
    <Data>cd02ba61-9ca3-452b-afd1-04eebeb5445b</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
  • third error (as information tag):
Nome do registo:Application
Origem:        Windows Error Reporting
Data:          20/03/2024 09:01:42
ID do evento:  1001
Categoria de Tarefa:Nenhum
Nível:         Informações
Palavras-chave:Clássica
Utilizador:    N/D
Computador:    ZZZZ
Descrição:
Bucket de falhas 1570522023883630706, tipo 4
Nome do Evento: APPCRASH
Resposta: Não disponível
ID do Cab: 0

Assinatura do problema:
P1: RemoteDesktopManager.exe
P2: 2024.1.18.0
P3: 65cd0000
P4: coreclr.dll
P5: 8.0.324.11423
P6: 65cd500d
P7: c0000005
P8: 000000000018c5e4
P9: 
P10: 

Ficheiros anexados:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB065.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB0E3.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB103.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB101.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB131.tmp.txt

Estes ficheiros podem estar disponíveis aqui:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_RemoteDesktopMan_5dbd22be5f3256a9b8a72d49658cb169ccb679_a15dc6d7_94ba8175-b248-42c4-9a8c-813a85263b5e

Símbolo de análise: 
A verificar novamente a solução: 0
ID do relatório: cd02ba61-9ca3-452b-afd1-04eebeb5445b
Estado do Relatório: 268435456
Bucket com hash: c91fd21abedee4c565cb9d75b182e872
Guid do Cab: 0
Evento Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-03-20T09:01:42.6607981Z" />
    <EventRecordID>92460</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Trinity.Matrix.home</Computer>
    <Security />
  </System>
  <EventData>
    <Data>1570522023883630706</Data>
    <Data>4</Data>
    <Data>APPCRASH</Data>
    <Data>Não disponível</Data>
    <Data>0</Data>
    <Data>RemoteDesktopManager.exe</Data>
    <Data>2024.1.18.0</Data>
    <Data>65cd0000</Data>
    <Data>coreclr.dll</Data>
    <Data>8.0.324.11423</Data>
    <Data>65cd500d</Data>
    <Data>c0000005</Data>
    <Data>000000000018c5e4</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB065.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB0E3.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB103.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB101.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB131.tmp.txt</Data>
    <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_RemoteDesktopMan_5dbd22be5f3256a9b8a72d49658cb169ccb679_a15dc6d7_94ba8175-b248-42c4-9a8c-813a85263b5e</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>cd02ba61-9ca3-452b-afd1-04eebeb5445b</Data>
    <Data>268435456</Data>
    <Data>c91fd21abedee4c565cb9d75b182e872</Data>
    <Data>0</Data>
  </EventData>
</Event>


The report file produced by the system follows as attachment.

I tried everything I could remember:

  • reinstall Remote Desktop Manager
  • reinstall .NET 8.0.3 directly (download the install packaged, remove all .net and install 8.0.3)
  • check for several windows errors:
    • chkdsk
    • sfc /scannow
    • DISM /Online /Cleanup-Image /CheckHealth


Finally, the only way I had to make it work, was to remove all .NET, download the packaged for 8.0.2, install it and stop windows updates.

This is happening only with Remote Desktop Manager in my two machines (tower and portable),

My windows info:
Edição Windows 10 Pro
Versão 22H2
Compilação do SO 19045.4170
Experiência Windows Feature Experience Pack 1000.19054.1000.0

Can you please help me? I don't know what to do...

Thank you!
Regards
Helder Pascoal

Report.wer

All Comments (18)

avatar
Philippe Paré

Hi hrcpascoal,

Thank you for reaching out about this issue. I'm currently investigating the potential causes but I haven't been able to reproduce the crash yet. I will keep you up to date if anything comes to mind or if I need more information. You have provided a lot of valuable information but if you think of any other variable that could allow me to reproduce the issue, please let me know.

Regards,

Philippe Paré

avatar
hrcpascoal

Hello!

The only thing I can tell you, is that I have download all your binary versions since v2024.1.12.0 until v2024.1.19.0 and they all crash with the 8.0.3 .net version, but all work ok with the 8.0.2 version....

I have updated the installed version today to the RDM v2024.1.19.0 and it also crash...

Any additional info, please just ask.

Regards
Helder Pascoal

avatar
Philippe Paré

Hi again hrcpascoal,

quick message to let you know I was able to reproduce the crash in a test environment. I will keep you up to date regarding any fix or solution to the issue.

Thank you for your patience!

Philippe Paré

avatar
hrcpascoal
Hi again hrcpascoal,

quick message to let you know I was able to reproduce the crash in a test environment. I will keep you up to date regarding any fix or solution to the issue.

Thank you for your patience!


Thank you for your dedication and hard work!!!

avatar
Philippe Paré

Hi hrcpascoal,

My colleague is telling me there were a few fixes regarding the dotnet runtime 8.0.2 vs 8.0.3 in the latest release (2024.1.20). Are you able to test with this version?

Thanks again,

Philippe Paré

avatar
hrcpascoal

Hello!
I have make same tests with the latest version 2024.1.20 but I'm sorry to report that the crash persist if I have the .NET 8.0.3 installed...

Sorry...
Thank you,
Hélder Pascoal

avatar
Philippe Paré

Hi again hrcpascoal,

Unfortunately, my reproduction method only worked once and I think it was an other issue related to my VM. Two updates for you:

  1. I have reached out to Microsoft asking if they have any information to crashes that look like this. I'll keep you updated with their response.
  2. It might be caused by your antivirus software (assuming you have one other than Windows Defender). If possible, I would try running it without the antivirus checking it, or simply disabled temporarily.


Also, the error logs mention a few files other than the ones you sent (Report.wer). Is it possible for you to check if they have different information than Report.wer and send that information to us? You can send it as a private message to me or send it to our support team via https://devolutions.sharefile.com/filedrop.

Thanks again for your patience,

Philippe Paré

avatar
hrcpascoal

Hi!
The other files that the error logs mention, appear for a split second and desapear in the C:\ProgramData\Microsoft\Windows\WER\Temp folder while the RDM process starts and crashes, the only one that remains after and can be recovered is the Report.wer that I have already attached...

About the antivirus software, I'm only using the Windows Defender, and have made tests with it turned off without any changes... the crash persisted.

Thank you for your efforts!
For now I will keep both machines with .NET 8.0.2... for now RDM is more important to me then the .NET update...

Thank you once again,
Hélder Pascoal

avatar
hrcpascoal

Hello!
Just for your information, the latest update 2024.1.21.0 didn't solve this issue.
But still works great with the .NET 8.0.2...

Thank you,
Hélder Pascoal

avatar
Rainer Friedrich

Hello, I have AFAIk 8.0.3 RDM runs, but not the latest version, it crashes without displaying anything.

Eventlog:

==============================
Application: RemoteDesktopManager.exe
CoreCLR Version: 8.0.324.11423
.NET Version: 8.0.3
Description: The process was terminated due to an unhandled exception.
Exception Info: System.TypeInitializationException: The type initializer for 'Devolutions.RemoteDesktopManager.Managers.ThemeManager' threw an exception.
---> System.TypeInitializationException: The type initializer for 'Devolutions.RemoteDesktopManager.Managers.CustomImageManager' threw an exception.
---> System.TypeInitializationException: The type initializer for 'Devolutions.RemoteDesktopManager.Managers.DataEntryConnectionTypeManager' threw an exception.
---> System.TypeInitializationException: The type initializer for 'Devolutions.RemoteDesktopManager.Managers.VariableManager' threw an exception.
---> System.IO.FileNotFoundException: Could not load file or assembly 'Devolutions, Version=2024.1.21.0, Culture=neutral, PublicKeyToken=null'. Das System kann die angegebene Datei nicht finden.
File name: 'Devolutions, Version=2024.1.21.0, Culture=neutral, PublicKeyToken=null'
at Devolutions.RemoteDesktopManager.Managers.VariableManager..cctor()
--- End of inner exception stack trace ---
at Devolutions.RemoteDesktopManager.Managers.VariableManager.ExpandVariables(String value)
at Devolutions.RemoteDesktopManager.Managers.FileManager.get_CurrentOptionDirectory()
at Devolutions.RemoteDesktopManager.Managers.FileManager.get_DbLogFileName()
at Devolutions.RemoteDesktopManager.Managers.LocalLogManager.EnsureInitialized()
at Devolutions.RemoteDesktopManager.Managers.LocalLogManager.InsertLog(LocalLogType logType, String logMessage)
--- End of inner exception stack trace ---
at Devolutions.RemoteDesktopManager.Managers.DataEntryConnectionTypeManager.get_Descriptors()
at Devolutions.RemoteDesktopManager.Managers.CustomImageManager..cctor()
--- End of inner exception stack trace ---
at Devolutions.RemoteDesktopManager.Managers.CustomImageManager.get_BlackCustomImageSet()
at Devolutions.RemoteDesktopManager.Managers.ThemeManager.TransformBlackCustomImage()
at Devolutions.RemoteDesktopManager.Managers.ThemeManager.Initialize()
at Devolutions.RemoteDesktopManager.Managers.ThemeManager..cctor()
--- End of inner exception stack trace ---
at Devolutions.RemoteDesktopManager.Managers.ThemeManager.get_ForeColor()
at Devolutions.RemoteDesktopManager.Frames.FreBase.DoInitializeComponent()
at Devolutions.RemoteDesktopManager.Frames.FreWizardHeader.DoInitializeComponent()
at Devolutions.RemoteDesktopManager.Frames.FreBase.Initialize()
at Devolutions.RemoteDesktopManager.Frames.FreBase..ctor()
at Devolutions.RemoteDesktopManager.Frames.FreWizardHeader..ctor()
at Devolutions.RemoteDesktopManager.Forms.FrmErrorMessage.InitializeComponent()
at Devolutions.RemoteDesktopManager.Forms.FrmErrorMessage.DoInitializeComponent()
at Devolutions.RemoteDesktopManager.Forms.FrmBase.Initialize()
at Devolutions.RemoteDesktopManager.Forms.FrmBase..ctor()
at Devolutions.RemoteDesktopManager.Forms.FrmErrorMessage..ctor(Exception exception)
at Devolutions.RemoteDesktopManager.Forms.FrmErrorMessage.ShowErrorMessage(Exception exception, String message, String title)
at Devolutions.RemoteDesktopManager.Forms.FrmErrorMessage.ShowErrorMessage(Exception exception, String title)
at Devolutions.RemoteDesktopManager.Program.Main(String[] args)

==================================

Thans in advance

cu
F. :-)

avatar
Philippe Paré

Hi Rainer Friedrich,

Thank you for reaching out. A fix for this will be available in the next release (most likely tomorrow, as soon as we can).
Unfortunately, I don't think it's related to hrcpascoal's issue.

As for hrcpascoal, I'm still waiting on Microsoft for their response regarding your issue, radio silence for now sadly.

Regards,

Philippe Paré

avatar
Rainer Friedrich

Hi, looks like the version from 04/05 fixed it, tried it on my computer and it runs, will try it on my second one later. Thanks for fixing it.
cu
F. :-)

avatar
Philippe Paré

Hi Rainer Friedrich,

Thank you for getting back to us. I'm glad this fixed your issue. Please reach out if we can help in any other way.

Regards,

Philippe Paré

avatar
w-money

Hello!!
Same problem.

It works only on condition:
1. Setup.remotedesktopmanager.2024.1.23.0.exe
2. Windowsdesktop-runtime-8.0.2-win-x64.exe

If you install Windowsdesktop-runtime-8.0.3-win-x64.exe-the application is not launched.

avatar
Philippe Paré

Hi w-money and hrcpascoal,

I'm wondering if there's anything in the application logs, and if it even reaches that point. Are you able to send me the RemoteDesktopManager.log.db if it exists?

When running from the "Bin" version (unziped), it should be in the same folder as RemoteDesktopManager.exe. For the installed application, it should be in %LocalAppData%\Devolutions\RemoteDesktopManager\. You can send it via https://devolutions.sharefile.com/filedrop.

Also, would any of you be available for a quick remote session to help diagnose this issue? Ideally, I would like to be able to reproduce on my development machine.

Regards,

Philippe Paré

avatar
Philippe Paré

Hi again w-money and hrcpascoal,

Microsoft just released a new version of the runtime. Are you able to test with 8.0.4?

https://dotnet.microsoft.com/en-us/download/dotnet/8.0

Regards,

Philippe Paré

avatar
hrcpascoal

I'm glad to report that the .Net update to 8.0.4 solved the issue whatever it was... both machine are opening RDM without any problem, guess it was a Microsoft problem and not RDM...

Thank you once again for the wonderful support and a wonderful piece of software.

Regards,
Hélder Pascoal

avatar
Philippe Paré

Hi hrcpascoal,

Thank you for getting back to me on this. I'm very glad this worked in the end. Not sure either what it was, but like you said, it's most likely a Microsoft issue.

I'll wait on w-money to see if I can close this.

Regards,

Philippe Paré