Mistake with SSH session and keyboard

Hello,

Thank you for reaching out to us regarding this,

• Could you please specify the version of RDM you are currently using?
• What type of data source are you using?

Additionally, could you confirm if you're pressing a specific key while in your SSH Shell sessions or if using any key on the Keyboard will bring you back to the Dashboard?

Let me know,

Best regards,

Hi

i use version : 2024.1.12.0 64-bit
data source type is local database

Any keyboard touch do that i an t write anything

Hello,

Thank you for your reply,

Could you update to the latest version 2024.1.15.0 and let me know if this issue persists for you?

You can download this version from this link:
https://devolutions.net/remote-desktop-manager/home/thankyou/rdmsetup/

Best regards,

i finish updated and i stil have the mistake

Hello,

Thank you for your reply,

I see, that is indeed odd, could you provide us with a short recording of the behavior?

I will be sending you a private message so that you can send us the recording securely.

Best regards,

i send you file few days ago, any news ?

Hello,

Thank you for your reply and for the recording,

I see, would it be possible for you to create a portable installation of the latest version of RDM and see if this issue still occurs? To do so, you will need to do the following:

1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go to this folder once the .zip file has been extracted and run remotedesktopmanager.exe
5- Connect to your data source

Let me know,

Best regards,

Ok i will do that when im back, next week

Hello,

Thank you for your reply,

No problem, I will wait for your return,

Best regards,

When i launch portable installation

it s retrieve automatically all my setting and database from the non portable installation and the issue is still the same

1. i delete AppData/roaming/devolution folder
2. launch again virgin install
3. Import my rdm source file
4. i still have the same bug on ssh windows

Hello,

Thank you for your reply,

I see, that is indeed odd, are you in a terminal service environment? The portable instance should not normally retrieve all your settings.

If you go under "File" -> "Settings" -> "User Interface" -> "Keyboard" and use the option "Disable All" do you encounter the same behavior?

Let me know,

Best regards,

Yess i use RDP sessions, on other computer i use same and i dont have this behavior

i disable all in setting keyboard but it get same behavior for moment

Hello,

Thank you for your reply,

Would you be interested in a remote session so that I can have a look at this issue with you?

If so, would the email used for your account be the correct one to use to create a case?

Let me know,

Best regards,

Yes im interessting by this, email is a good one

Hello,

Thank you for your reply,

One of my colleagues informed me of an issue with the option Use Embedded Microsoft Edge for overview panel.

Could you go under "File" -> "Settings" -> 'Advanced" and confirm if this is currently enabled? If it is disabled, can you enable it and restart RDM once done see if you still encounter the issue.

Let me know,

Best regards,

Hi
Embedded Microsoft Edge for overview panel is already Enable

Any news ?
Thanks

Hello Giulian,

Thank you for your response!

Could you please try the steps below?

• Create an SSH Shell entry with just the minimum to connect and see if it works.

Also, could you confirm the information below?

• Are you using a new configuration with the portable installation when reproducing the issue?

Thank you for your collaboration. If you have any other questions, feel free to let us know.

Best regards,

i build new fresh entry SSH and it s same behavior


this behavior appear with portable installation and normal installation i do my try with normal installation

Hi,
I have the same issue, but I found a workaround. Try to change Dashboard tab to other than Overview. It make RDM SSH usable, but I think developers should take a look for this anyway.

ha good to hear im not alone

ha good if i choose other tab but not overview all is good

Hello,

Thank you for all the information!

A ticket with our development team has been opened, and they will investigate the issue. I will let you know about any information as soon as possible.

Thank you for your collaboration. If you have any other questions, feel free to let us know.

Best regards,

Hello,

We've made a fix for this issue, which will be included in version 2024.1.24.0.

Regards