ARD session connection failed

Hello jcle

That sounds strange indeed, and I don't think it sounds like you missed anything in the settings.

Just to confirm:

• When you talk about connecting with VNC / ARD, you mean you have separate connections configured for the different types (ARD and VNC are distinct connection types in RDM)?
• How are the Sharing settings configured on the host Mac (in System Settings > Sharing)? Do you have "Screen Sharing" enabled or "Remote Management"? If it's "Remote Management", do you have the option "VNC Viewers may control the screen with a password" selected?

On Windows, the following might give us some more information:

• In Options > Types > Sessions > Apple Remote Desktop
• Enable "Enable logging for ARD and VNC" and provide a path for the log file (e.g. c:\users\jcle\desktop\ard.log)
• Save the changes, close and reopen RDM, then reproduce the problem connecting with ARD
• You should find a log file in the given path. You can send it to me directly by PM or to support@devolutions.net (mentioning this forum thread in the email, so it gets routed properly)
• Afterwards, disable the logging again (it has a non-zero effect on performance)

Please, let me know if something isn't clear or you have further questions

Kind regards

Hello jcle

That sounds strange indeed, and I don't think it sounds like you missed anything in the settings.

Just to confirm:

• When you talk about connecting with VNC / ARD, you mean you have separate connections configured for the different types (ARD and VNC are distinct connection types in RDM)?
• How are the Sharing settings configured on the host Mac (in System Settings > Sharing)? Do you have "Screen Sharing" enabled or "Remote Management"? If it's "Remote Management", do you have the option "VNC Viewers may control the screen with a password" selected?

On Windows, the following might give us some more information:

• In Options > Types > Sessions > Apple Remote Desktop
• Enable "Enable logging for ARD and VNC" and provide a path for the log file (e.g. c:\users\jcle\desktop\ard.log)
• Save the changes, close and reopen RDM, then reproduce the problem connecting with ARD
• You should find a log file in the given path. You can send it to me directly by PM or to support@devolutions.net (mentioning this forum thread in the email, so it gets routed properly)
• Afterwards, disable the logging again (it has a non-zero effect on performance)

Please, let me know if something isn't clear or you have further questions

Kind regards

Hi Richard,

Thanks for your reply. Sorry for the late feedback, being a little busy.

1. Yes, they are stored in RDM with separate entries.
2. The sharing is set to "Remote Management" with "VNC may control the screen with a password" selected.

However, ARD on windows RDM suddenly just works. That's good, but my ipad still cannot connect to my Mac with VNC. I even tried exporting *.rdm file from windows and imported it into ipad, stil showing unable to connect. Is there a way that I can enable logging on ipad?

Hello

Ok, what I suspect is happening is that we're not properly negotiating the authentication type (an Apple server will always explicitly want to use ARD authentication - username and password - unless we override that for a VNC connection; and the ARD authentication obviously won't work without a username).

I'm going to open a ticket for the RDM iOS team and someone will investigate that, and we'll post back here with an update.

In the meantime - for my own curiosity - is there a reason you want to connect with the VNC client instead of ARD? ARD should nearly always have better performance characteristics when connecting to a Mac.

Please, let me know if something isn't clear or you have further questions

Thanks and kind regards,

Hi,

I think I got your points, thanks for your patience and explanation.

As for the reason, it's more like simply testing if VNC works on Ipad or not, as I might need them to connect to Linux in the future. However, I currently have no rigs with linux installed, so I had to test it with a Mac host. Well, an accidental corner case?

Hello

an accidental corner case

Yes, it seems that way. We should get some feedback from the RDM iOS team and then we'll update this thread.

Thanks for your patience

Kind regards,