Bell behavior - change tab color

Hi

Anyone can help on this?

Hello,

Thank you for reaching out to us regarding this,

Could you update to the latest version 2024.1.14.0 and let me know if this issue persists for you?
https://devolutions.net/remote-desktop-manager/home/thankyou/rdmsetup/

Let me know,

Best regards,

Hi

I tried with new version, looks problem still there.

Hello,

Thank you for your reply,

I see, I will perform some tests on my end and keep you updated with any news I have,

Best regards,

Hi

Any update on this?

Hello,

Thank you for your reply,

My apologies for the delay,

Could you update to the latest version of RDM 2024.1.17.0 which can be downloaded from here: https://devolutions.net/remote-desktop-manager/home/thankyou/rdmsetup/

Our QA department was unable to reproduce the issue with this version.

Let me know if the problem persists for you,

Best regards,

Hi

I use terminal to manage Cisco switches.

I tested it more carefully, let me describe this more carefully:

1. When you press backspace key to end of terminal, it will trigger bell behavior to change tab color
2. When terminal in focus, the output on terminal screen some time will trigger bell behavior to change tab color, but seems not sensitive enough or something wrong, some time not working at all.
3. When terminal not in focus, it will not trigger bell hehavior even there is output. I hope this can be fixed first.

Hello,

Thank you for your reply,

I see, could you provide us with a short recording of the behavior?

I will send you a private message so that you can send us the recording securely.

Best regards,

Hi

Due to some security restriction, I can not drop file to fileshare, can you send me a Email address in private message, so I can try that way.

Hello,

Thank you for your reply,

No problem, I will send you an email you can use via private message,

Best regards,

Hi,

Have you receive screen recording? Any finding so far?

Hello,

Thank you for your reply,

I can confirm that I've received the recording, unfortunately, I've not had the time to perform additional tests on my end.

I will reach out to our QA department to see if they are able to reproduce this and keep you updated with any news I receive,

Best regards,

Hi,

Any update here?

Hello,

We were able to reproduce a similar issue and a developer is currently assigned to this ticket. If we require any additional information we will let you know.

Regards,

Hi,

Do you have estimated time to fix this issue?

Hello,

I can't give you an estimate right now but it's near the top of our developper's task list, so we should get started on this soon. We're not sure what the issue is yet so the solution may not be simple.

Regards,