Devolutions ForumDevolutions Forum

Folder in two locations at the same time

Folder in two locations at the same time

avatar
meeeeow

Hi,

a team member in my team somehow managed it to mess up folders during a "clean up" activity. Now a folder has a wrong name (2) even though it still shows the old name (3) in the entry information. It's also weird that the folder has a small shortcut icon on the folder icon (1) and in the details it looks like the folder is - according to the semicolon - held in two folders (4) at the same time (from what I understand shouldn't be possible?).

Someone knows how to clean up this mess?



Thanks in advance!

2024-02-28_10-39-48_F31626.jpg

All Comments (1)

avatar
Erica Poirier

Hello,

Thank you for reporting this problem.

You are right normally it's not possible to create a folder's shortcut.

A method to fix this would be to edit the record in the database to remove the semi-colon and the second folder's name.

I would recommend you open a support case at service@devolutions.net with a reference to this thread and we will send you a link to book the support session to troubleshoot this problem.

Best regards,

Érica Poirier