Devolutions ForumDevolutions Forum

RDP secret Macro / Remote tools / Tool Credential

Resolved

RDP secret Macro / Remote tools / Tool Credential

avatar
lucabrighetti

Dear Support
I have several RDP entries on my RDM (2023.3.39.0 64-bit) and I connect using Myprivileged Account. It is linked to our PAM Secretserver.

Today we had a problem on a server and I'd like to get the remote process list on the destination server.

So I've tried to use the Remote tools -> Remote Process but I get the access denied error. i suspect the tools run as my standard user and not myprivileged account.

Thank you
L.

RemoteDesktopManager_IbcEVogE4W.png

All Comments (3)

avatar
Samuel Dery

Hello,

Thank you for reaching out to us regarding this,

I see, if you go into your entry "Properties" under the "Management Tools" -> "Tools" section can you confirm that you have the correct credentials set there?

Let me know,

Best regards,

Samuel Dery

avatar
lucabrighetti

Hi
I've made some test using "Management Tools" -> "Tools" section

  • When I use a local administrator account as the session credential, I have no problems accessing the tools.
  • However, if I use my privileged domain account (which is also part of the local administrator group), I receive an "access denied" error.


  • This behavior suggests a permission issue is unlikely, as I can successfully connect to the system using the same privileged account through Computer Management.


avatar
Patrick Ouimet

Hello Luca,

Thank you for your feedback.

I was able to reproduce the issue.

I will create a ticket and keep you updated.

Best regards,

Patrick Ouimet