RDM 2023.3.39.0 crash during startup

Hello Davide,

Thank you for reaching out to us regarding this,

Could you confirm which version of RDM you're currently using and your data source type?

With this information, I will be able provide you with the steps to create a fresh portable installation of RDM to see if you encounter the same behavior.

Let me know,

Best regards,

Hi Samuel,
in the meantime I have unistalled, cleaned up RDM related folders and registry entries and reinstalled. For now it is working, but if you explain how to create a fresh portable installation it is useful for me to the next time.

I'm working with 2023.3.39.0 64 bit and SQLite datasource.

thank you
Best regards,
DAvide

Hello,

Here are the steps to create a portable installation.

1.      Download the .zip file from this link: https://remotedesktopmanager.com/home/thankyou/rdmbin
2.      Create a new folder on your Desktop.
3.      Extract the contents of the .zip file into the folder you created in step #2.
4.      Navigate to this folder after extracting the .zip file and run "remotedesktopmanager.exe."

if you have any additional questions, concerns, or require further support, please let me know, and I'll be more than happy to help.

Best regards,

Hello Carl and Samuel,
I have already tried a standalone RDM version (see my initial post).
BTW strangely it was only one session (which had always worked) that was crashing the program.

Thank you,
best regards
Davide

Hello,

Given that the issue appears to be isolated to a single entry, could you please attempt to recreate the issue and see if it persists?

In parallel, I will send you an invitation for a remote session via email.

Best regards,

Hello,
the problem occurs by setting up an embedded web session using chrome as browser. With Edge the problem does not appears.
Thank you for your helpfulness, but a remote session is not necessary, I solved it by using MS Edge.
if you want to investigate the problem, I can replicate it and attach the debug file, however, I need to know what debug level to set.

thank you
best regards
Davide

Hello,

Thank you for your suggestion. However, I believe that logs is not necessary at this time.

I will proceed to mark this forum as closed.

Best regards,