TeamViewer

Hi,

TeamViewer is not supported on RDM Mac.
You can connect on RDM Windows though.
I don't think there is a specific tutorial for connecting, you need the ID and password of the computer you want to connect to.
Then you should be able to open the session in RDM Windows.

Best regards,

Hello,

I've never used Windows (so the answer doesn't help me much😙). However, the answer is ok (because it is the answer to my question), but now I need an answer to another question:

- How to achieve remote control of my client's computer (Windows/ Mac/Linux), if he does not have RDM (if there are any docs or tutorials somewhere)?

Best Regards

Hi,

It would depend on what is available on the remote host. You can use the RDP entry to connect a remote Windows computer if RDP is enabled on it. ARD can be used to connect to a remote Mac, assuming again that it is enabled on the remote host. VNC could be used to connect to any host with a VNC server installed and active on it.

If what you're really looking for is an equivalent of TeamViewer, unfortunately, we simply could not support it anymore (they did not keep support for the required command line arguments for RDM to communicate with it). We seem to support SimpleHelp, but I don't think it's quite a drop in replacement for TeamViewer since it requires hosting a service from the client.

Best regards,

Hello,

Thank you. This is already better (more understandable). I would like some more clarification if possible. Namely, from the above, it seems to me that for a simplified approach it is wisest to choose VNC (the only one that supports all OS platforms) and "force" clients to use VNC. The only question here is what you mean by "FreeVNC", as "UltraVNC" is only for Windows. Is "FreeVNC" RealVNC® Connect Home?

Hi

VNC is cross platform but often doesn't give an ideal experience. Depending on what features you need, different VNC servers implement their own extensions (some support e.g file transfer) but there is not much cross-compatibility. FreeVNC is Devolutions' integrated VNC client that supports a range of extensions for different servers but not everything. I'm working on a document to outline what we support.

macOS has a built in VNC server but it has quite bad performance unless you use their proprietary extensions (they have a custom codec). FreeVNC does support this however and gives performance similar to Apple's own client.

On Windows, RDP performance is head-and-shoulders better than VNC. The protocol is strongly optimized for Windows desktop.

Overall it depends on your specific needs. Another consideration is if you have network access to the machines in question (e.g. directly or over a VPN or tunnel). TeamViewer doesn't need this as their client uses an intermediate server to negotiate the connection. RealVNC offer something similar. Other options are things like rustdesk or nomachine. Devolutions Server and Gateway offer this with a tight RDM integration; for something smaller in the 2024.1 release we will offer a standalone self-hosted Gateway option (for free). This is somewhat similar to Apache Guacamole. The initial offering will be using the RDP web client only, but it will be expanded to include VNC, Apple Remote Desktop and others in the near future.

Please, let me know if something isn't clear or you have further questions

Kind regards,

Hello,

Thanks.