iDRAC 9 virtual console connection issue

Hello Nicola

Can you try changing the port in the iDrac connection entry from the default to the port you use to access the iDrac web interface (probably 443 if you're using SSL).

Please let me know if something isn't clear or you have other questions.

Thanks and kind regards,

Changed. Certificate acceptance is show but, when I accept it, the same error appears.

Hi Nicola

Ok, sorry to hear that.

Can you try the following:

1. Open Help > Profiler
2. Switch to the "Debug Only" tab and set "Debug Level" to "1"
3. Leave the profiler window open, and try the connection again
4. Go back to the profiler window and send me the trace information

You can send to me by PM or use the "Send trace to support" button (please mention this thread in the message so it gets routed properly).

Sorry for the inconvenience. Please let me know if something isn't clear or you have other questions.

Thanks and kind regards,

Sent.

Take care that I'm using a SonicWall NetExtender SSLVPN connection to the server site.

Hi Nicola

Thanks for sending it.

What credentials do you have configured for the connection? You should use the username and password you use to login to the iDRAC management website.

Please let me know if something isn't clear or you have other questions.

Kind regards,

Well,

I solved double-checking the credentials as you suggested. There is something weird during entry editing, I will need to open another case because happened other times: when I have an entry opened, and I edit it, RDM doesn't save it even if no error or something is raised. Is it something that you already considered?

Anyway, specifying 443 as port seems to be mandatory.

Many thanks.

Hi Nicola

Well, good news. Thank you for the feedback.

In RDM there's no way to have multiple default ports; but here the port number is closely tied to the connection mode (native DRAC and VNC typically want 5900; VNC-over-websockets wants the management port (typically but not always 443). I appreciate that it's confusing and I'm looking for ways to make this easier.

when I have an entry opened, and I edit it, RDM doesn't save it even if no error or something is raised

Yes, you should raise a separate forum post or support ticket for this. It's not something I've seen but I'm not part of the RDM Windows team. A separate issue will get the proper people to look at it for you. Sorry for the inconvenience.

Please let me know if something isn't clear or you have other questions.

Thanks and kind regards,

I suggest to make 443 the default one if "websockets" is selected. It's surely more common than other settings.

Thanks for help.