On mac client the ssh jumphost wont work anymore

On mac client the ssh jumphost wont work anymore

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We use rdm and jumphost on mac's, now it just wont work, it creates the tunnel and tries to connect, but wont finish and times out.

Might be related to either last RDM update or Mac osx?
Sonoma 14.2.1
RDM 2023.3.11.4

Our windows clients keeps connecting without any issues, same settings.
RDM 2023.3.36.0 64-bit

Anyone experience similar and have a solution?

Kind regards
Svein A.

All Comments (10)

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Hi svein,

Just to confirm, are you talking about the Jump feature that can be configured here:



And here:



Both works ultimately the same, I just want to confirm we are talking about the same feature.

If so, I've tried on my side with the latest version of RDM (2023.3.11.4) and it seems to work properly for me. That being said, I'm still on Sonoma 14.2, so I'll try to update and see if the issue starts occurring.

In any case, could you describe in more details the behavior you are observing? Maybe provide a video of you launching the entry? I'd like to see what fails and when.

Best regards,

Xavier Fortin

Jump2.png

Jump1.png

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Hi,

Just to confirm, I just updated to Sonoma 14.2.1 and I still have no issue launching a session configured with Jump. Another thing I'd like you to do is to enable your session logs, reproduce the issue and share with us the log that gets generated. You can enable the session logs from the Help -> Session Logs window:



Best regards,

Xavier Fortin

SessionLogs.png

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Hi,
oh sorry, its not the rdm jump feature, its a SSH Tunnel.
If needed I can provide more details, logs and pic.

Kind regads
Svein A.

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Hi,

Oh! I see! That being said, I still do not reproduce any issue. The SSH Tunnel entry works fine for me. Could you follow the step of my previous post? SSH Tunnel should also generate session logs.

Best regards,

Xavier Fortin

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Hi,
here is the pics you requested.



Kind regards
Svein A.

log2.png

rdm2.png

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Hi,

The only thing we can infer from the log is that the final host terminate the connection. From the Session Logs window, I'm guessing it possibly is LAB switch? Is it possible that there is an issue there?

Is it possible for you to try to setup this with macOS Terminal app (by launching the tunnel and session in it) and confirm if it works or not there?

Best regards,

Xavier Fortin

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Hi
Just to update this.
I downgraded to the previous sw version, now its ok.

Kind Regards
Svein A. Kjerstad

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Hi svein,

Could you tell me what version is that?

Best regards,

Xavier Fortin

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Im on version 2023.3.10..2.

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Hi,

It would be helpful if you could share the log of the SSH entry (I assume LAB switch). The tunnel itself seems to work fine, and it's the entry being tunneled through it that seems to disconnect.

Best regards,

Xavier Fortin