MacOS Intel: RDM hangs on startup
After upgrading to the latest version of RDM on my Intel-based MacBook Pro, RDM seems to start up the window never appears and no errors are reported. I have to Force Quit, which generates a huge amount of info:
Date/Time: 2023-12-27 11:05:42.649 -0600
End time: 2023-12-27 11:08:12.127 -0600
OS Version: macOS 14.1.2 (Build 23B92)
Architecture: x86_64h
Report Version: 44
Incident Identifier: 6B2AE849-AE84-4FB1-90B5-400DA3BF1D13
Data Source: Stackshots
Shared Cache: C4E0C302-D68B-3B56-9F5A-6C3FBE5367CB slid base address 0x7ff80f097000, slide 0xf097000 (System Primary)
Shared Cache: 6AAC45E6-EC03-3AD0-AC14-0EF2CF511C5B slid base address 0x7ff8287e8000, slide 0x287e8000 (DriverKit)
Command: RemoteDesktopManager
Path: /Applications/Remote Desktop Manager.app/Contents/MacOS/RemoteDesktopManager
Identifier: com.devolutions.remotedesktopmanager
Version: 2023.3.10.2 (2023.3.10.2)
Team ID: N592S9ASDB
Is First Party: No
Architecture: x86_64
Parent: launchd [1]
PID: 42256
Time Since Fork: 159s
Event: hang
Duration: 149.48s
Duration Sampled: 1.10s (process was unresponsive for 148 seconds before sampling)
Steps: 11 (100ms sampling interval)
Hardware model: MacBookPro16,1
Active cpus: 16
HW page size: 4096
VM page size: 4096
Time Since Boot: 791952s
Time Awake Since Boot: 425457s
Time Since Wake: 1204s
Fan speed: 1832 rpm
Total CPU Time: 2.277s (8.3G cycles, 7.1G instructions, 1.17c/i)
Advisory levels: Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2
Free disk space: 521.70 GB/931.55 GB, low space threshold 3072 MB
Vnodes Available: 80.98% (213116/263168)
Launchd throttled processes:
gui/501/com.apple.AddressBook.abd throttled after exit(): throttled samples 1-11
Preferred User Language: en-US
Country Code: US
OS Cryptex File Extents: 4
All Comments (5)
Hello,
Thank you for reporting this to us,
Does installing the older version resolve this issue ?
I'd like to validate whether the issue is version related.
Previous versions can be found here: https://devolutions.net/remote-desktop-manager/home/previousversions/
Best regards,
I tried a couple of recent versions and every one failed. I finally backed up to 2023.1.9.0 and had success. It appears that the newer versions were trying to open previous connections windows and was hanging. With 2023.1.9.0, it warning me that the previous attempt had failed to open these connection windows and allowed me to tell it to not try to reopen them.
I suspect that if I upgrade with no existing connections windows, it will work.
I was wrong. While 2023.1.9.0 works fine, allowing the app to upgrade itself with no active connections still results in an application that hangs at startup.
Hello,
Would you be open to having me open a ticket on your behalf and sending you an email to schedule a remote session ?
I'd like to take a closer look at your RDM problem and see what we can do to resolve it.
Best regards,
Hi rhpatrick,
I've tried the latest version of RDM Mac (2023.3.10.2) on a Intel-based Mac mini and couldn't reproduce the issue. The application and it's main window launched without issue.
Could you try launching RDM, but from the command line and see if any errors appears in the Terminal window? Assuming RDM is installed in the "Applications" folder, you can simply run the following command line:
"/Applications/Remote Desktop Manager.app/Contents/MacOS/RemoteDesktopManager"
Best regards,
Xavier Fortin