ISL Light Integration

Hello Patrick,

Thank you for your reply,

I see, I believe what you're looking for is under "File" -> "Import" -> 'Sessions" then the "ISL AlwaysOn" option.

Let me know if this helps,

Best regards,

Thanks Samuel

That helps with the import, but I still can't select any machines from the account.

When I select ISL AlwaysOne computer, I cant select the computer below. Even if I hit refresh, it won't show me any computers in the list.

Hello,

Thank you for your reply,

Does it work as expected if you type the computer name manually in this field?

Let me know,

Best regards,

hi Samuel

No it does not work at all. I can't save the entry, even when I enter the name manually. I think the integration for AlwaysOn is broken at the moment.

Cheers
Patrick

Hello Patrick,

Thank you for your reply,

I see, could you confirm which version of RDM you're currently on and which type of data source you are using?

Let me know,

Best regards,

Hi Samuel

It Version 2023.3.24 with DVLS as Datasource.

Best regards
Patrick

Hello Patrick,

Thank you for your reply,

I see, could you update to the latest version 2023.3.34.0 which can be downloaded from here: https://devolutions.net/remote-desktop-manager/home/thankyou/rdmsetup/

Let me know if the problem persists with the latest version,

Best regards,

Still the same. Also with .35

You can test it yourself, do a trial account install a alwayson client and try it.

Hello Patrick,

I will do some tests and let you know the result as soon as possible.

Thank you!

Best regards,

Hello,

Thanks for your patience!

Could you try adjusting the "Mode" settings to Remote Support (New session code) for ISL Light Entry, then click update. Once you've made these changes, follow the instructions specified in Step 5 of the ISL Help topic with RDM.

Help Topic: https://help.islonline.com/134814/741793



Please inform me if the problem persists.

Best regards,