On-demand secure gateway failing

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On-demand secure gateway failing

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Hi All,

We are using the secure gateway configuration as described here with v2023.3.31 & MSSQL data source:
Configure a secure gateway - Devolutions Documentation

While everything works as expected if the secure gateway is opened before starting RDP/SSH/Web sessions, the same is not true when it should be opened on-demand by the connection. After the port-scan determines that a VPN is needed, the ssh-gateway correctly starts to open, but doesn't seem to quite make it, since the subsequent session connection fail with these errors:


At this point, what remains of the ssh-tunnel is also closed:


Compared to the output from the manually started ssh-tunnel, it also seems something is missing from the on-demand attempt above:


I've tried setting different wait periods, but this doesn't seem to have any weight on the issue. Any ideas?

Kind regards,

Shane

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All Comments (1)

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Hello Shane,

Thank you for contacting us regarding this matter.

We were able to easily replicate the issue on our end, and we have opened a case with our development department to address it.

Rest assured, we will keep you updated on any progress we make.

Best regards,

Patrick Ouimet