Unable to find Restore option to restore Backups

Hello hilton1,

Thank you for reaching out to us.
We have removed online backup from our recent versions.
We recommend file backup or data export for a backup.

Best regards,

Hello,
It's not completely true. We no longer recommend the online backup but it should still be available except for Devolutions Hub Personal. What data source type do you use?

Regards

Can I ask the same question
Just had to restore my windows install and reïnstalled Remote Desktop Manager.
I never had a local back-up. I use the personal hub.. how can I restore my previous online back-up?
Regards,
Richard

Hello richardfrank,

Thank you for reaching out to us regarding this matter.

HUB Personal is an online database that is stored in the cloud. If you are using HUB Personal, you can access this database on all your devices by logging in with your Devolutions account.

To ensure you have a safe backup of this database, we recommend exporting your data and saving it in a secure location.

If you have any further questions or concerns, please let us know.
Best regards.

Hello Patrick,
As far as I know I wasn't using any hub. I guess that's something of a newer version?
At least I can't remember having to choose between a business or personal hub. I just had an account and the backups were also in your cloud.
Now I reinstalled remote desktop manager and I choose the Personal hub ( I was using the free version before too) but now no option to restore my previous back-up.

How can I access my previous back-up?

Regards,
Richard

Hello richardfrank,

Thank you for your feedback. I have emailed you to schedule a session and resolve your issue.

Best regards,

Thank you Patrick. That's nice support.
I've scheduled an appointment.