Unable to connect to your data source

Unable to connect to your data source

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Hi there,
This morning as usual I wanted to connect to one of the servers that I manage through saved remote desktop.
Unfortunately after opening up the application, logging in with my credentials as every day I was prompted with :
Unable to Connect to your Data Source
NativeError : InvalidMac
Devolutions.Cryptography.DevolutionsCryptoException: NativeError :
InvalidMac
===Original Message===
Exception of type 'Devolutions.Cryptography.DevolutionsCryptoException' was thrown.
at Devolutions.Cryptography.Utils.HandleError(Int64 errorCode)
at Devolutions.Cryptography.Managed.DecryptAsymmetric(Byte[] data, Byte[] privateKey)
at Devolutions.RemoteDesktopManager.Managers.DevolutionsHubPersonalLegacyManager.Connect(HubPersonalLegacyWebAuthentication webAuthentication, String server, String privateKeyBase64Url, Byte[] privateKeyBytes)
at Devolutions.RemoteDesktopManager.Managers.DevolutionsHubPersonalLegacyDataSourceManager.Connect(HubPersonalConnectionDataSource dataSource, String privateKeyBase64Url, Byte[] privateKeyBytes)
at Devolutions.RemoteDesktopManager.Business.DataSources.HubPersonalLegacyWebAuthentication.Login()
at Devolutions.RemoteDesktopManager.Business.DataSources.HubPersonalConnectionDataSource.Login()

What can I do to retrieve my saved entries? The whole idea behind using this software is being questioned at this moment. Is anyone able to help?

All Comments (1)

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Hello,

As per the call stack, you are using Devolutions Hub Personal as your backend data source. This means that your data are saved over the cloud.
You can access them directly via https://hub.devolutions.com

Now, for the issue in RDM, are you running RDM 2023.3.31.0? If not, could you install this latest release please? You can download it here https://devolutions.net/remote-desktop-manager/home/download/

Best regards,

Jeff Dagenais