RDM crashes in SFTP session
I created an SFTP session to a Linux server w/o an issue. However, when I go into the session and download, or edit a file RDM would crash. The edit would not open the file to be viewed. The download task works and will not show 100% done in the app and it would crash. I can create a folder in Linux and upload a file successfully.
I created an SSH session to the same server and within that session, I opened SFTP, and that process will allow for me to download and edit w/o an issue.
Attached are the screenshot from the windows event viewer on RDM crash.
Also noted in Event Viewer under System:
2023-11-20_06-38-00.jpg
2023-11-20_06-37-09.jpg
2023-11-20_06-25-03.jpg
All Comments (7)
Hello,
Thank you for getting in touch with us. To better assist you, could you kindly provide us with the following information:
• Your RDM version.
• The operating system you are using and is version.
• The data source you are utilizing and is version.
• Any additional information you believe might be relevant.
Once we have this information, we will be better equipped to diagnose and resolve the issue.
Best regards,
Carl Marien
Hello,
I recorded the below information from my system:
RDM: Version 2023.3.25.0 64-bit
Microsoft Windows 11 Version 23H2 (OS Build 22635.2771)
Data Source Type: Microsoft SQL Server 2022
Database: RDM23-24 v1.910
One other issue I noticed that I was able to replicate on two different Windows machines: I was connected via SSH doing updates on multiple Linux machines and upon the completion of the updates on the first vm I entered a sudo shutdown -r and once the first vm proceeded to start the reboot my entire RDM session shutdown taking me out of all of the other Linux sessions.
Hello,
I will create an internal ticket to address your case and ensure you're kept informed about any developments from our end.
Best regards,
Carl Marien
Awesome, thank you, Carl!
Hello,
According to the crash logs you have provided us, this issue looks like it is
caused by a Faulting module in Windows:
Faulting module name: ntdll.dll
Per the information we have gathered on that matter, this issue is tied to
Windows and not RDM itself.
For this reason, the only things we can suggest is to run the following tools:
1. Run the .Net Framework Repair Tool: .NET Framework Repair Toolhttps://support.microsoft.com/en-us/kb/929833
2. Run SFC Scannow - Use the System File Checker tool to repair missing or corrupted system files https://www.microsoft.com/en-ca/download/details.aspx?id=30135
3. For more information on that matter, please refer to this external link: https://answers.microsoft.com/en-us/windows/forum/all/app-crash-with-ntdlldll/9aa59f80-99a1-4f3c-b2f0-7eb72df05b2a
Best regards,
Carl Marien
Hello Carl,
A refresh of my Windows PC did the trick as I'm no longer seeing a crash of RDM as I had reported on 11.20.2023.
Felix