OTP: they key is either empty or contains invalid characters
Hi
After upgrading RDM and DPS to Version 2023.3.24.0 we have problems with OTP entries: Most (but not all users) get the error message: they key is either empty or contains invalid characters
The entry is correct and the users are able to get the token if they first click on "View OTP". But directly via "Copy OTP" does not work.
Any idea how to solve this? Even a new rdm profile didn't solve the problem.
best regards
Mike
otp error.jpg
All Comments (8)
Hello,
I would like to have a remote session with you, if possible, so that we can have a look at your issue.
I have sent you a link to ask for a session in a direct message.
Best regards,
Carl Marien
Hello,
We encounter the same problem. Is there a solution available for this issue?
Kind regards,
Ron Bouwmeester
Hi Ron
Updating to 2023.3.31.0 (or newer) solved the probem in my case.
best regards
Mike
Hello Mike,
Thank you for your reply. I will check the version and do the update.
Best regards,
Ron
Hello,
Could you please let me know if the issue persists after the upgrade?
Best regards,
Carl Marien
Hello Carl
In our case the update solved the issue.
best regards
Mike
Hello Carl,
The problem was solved after updating.
Best regards,
Ron
Hello,
Understood. I will mark this case as closed.
Best regards,
Carl Marien