Dashbord overview slow on Terminal server

Hi Andreas,

Thank you for reaching out to us regarding the matter at hand.

To better understand the issue, kindly let us know if you use a VPN connection to connect to this TS. Additionally, could you confirm if you use an RDP entry in RDM embedded or external?

Moreover, we would appreciate it if you could test if the issue persists when connecting to another server. Also, kindly let us know if you experience the same issue with another application on that TS server.

Please feel free to provide us with any additional information that you think may be helpful in resolving the issue.

Best regards,

Hi Patrick,

the TS isn't using any VPN.
the Dashboard and any other sessions like RDP or Borowser(EDGE) are starting embedded

the issue is not the connection to any other application, this is working as it should.
My issue is: when i select a RDP/SSH entry and would like to see the information in the Overview tab, RDM need 10-20 secound to display this information for each RDP/SSH/Browser entry.


this behavior is only on our TS

Best regards
Andreas

Hello,

Thanks for reporting this, the QA department is investigating performance issues related to the dashboard.

We might come back later to validate a couple question if its necessary.

Regards,

Hello Andreas,

I created a case on our side to investigate this issue further.

Best regards,

Hello,

We appreciate your patience.

Could you uncheck the option to use embedded Microsoft Edge for the overview panel?
This option is under File -> Option -> Advanced.



After saving this option, you will need to restart RDM, and the option should be unchecked.
Let us know if your dashboard is still slow after this.

Best regards,

Hi Patrick,

with this configuration the Dasboard overview is still slow.

Best regards
Andreas

Hello Andrea,

Could you try to update your Webview2 by following these steps here:
https://docs.devolutions.net/kb/remote-desktop-manager/troubleshooting-articles/slow-dashboard-webview2/

Let me know if this fixes your issue.
Best regards,

Hello Patrick,

i tried this already several times, but the issue still persist.
is there any dependencies or prerequisites for RDM beside of WebView2

Thanks and best regards
Andreas

Hi Patriick,

just notice one think, for testing i added our Proxy to the Terminal Server and the OverView Dashboard issue is gone.
i think, there is something configured that try to check from Internet and only after the timeout reached it's showing the content.

is there something where i can disable this validation against the Internet?

Thanks and best regards
Andreas

Hello Andreas,

We have a No Internet Connection option in RDM to disable that.
This option is under File -> Options -> Advanced -> No Internet Connection.



Let me know if this works for you.
Best regards,

Hello Patrick,

after successfully validating this configuration with other accounts on the TS.
We will use this option for all accounts.

thank you for your support.

Best regards
Andreas