Dashbord overview slow on Terminal server

Published 3 years ago

Hello all,

we are using the latest version of RDM 2023.3.24 with MSSQL DB v2022.

if i start RDM local on my device the Dashboard overview is immediate there, but on the Terminal Server where we are working with 5-8 ppl at the same time it's taking about 10-20 seconds before the Dashboard overview is showing any (new).

it worked until version 2023.1.xx

Any idea how to solve this issue.

Many thanks and best regards

Andreas

Slow dashboard after application update - Devolutions

All Comments (11)

Patrick Ouimet

Published 3 years ago

Hi Andreas,

Thank you for reaching out to us regarding the matter at hand.

To better understand the issue, kindly let us know if you use a VPN connection to connect to this TS. Additionally, could you confirm if you use an RDP entry in RDM embedded or external?

Moreover, we would appreciate it if you could test if the issue persists when connecting to another server. Also, kindly let us know if you experience the same issue with another application on that TS server.

Please feel free to provide us with any additional information that you think may be helpful in resolving the issue.

Best regards,

Patrick Ouimet

andreasepp1

Published 3 years ago

Hi Patrick,

the TS isn't using any VPN.

the Dashboard and any other sessions like RDP or Borowser(EDGE) are starting embedded

the issue is not the connection to any other application, this is working as it should.

My issue is: when i select a RDP/SSH entry and would like to see the information in the Overview tab, RDM need 10-20 secound to display this information for each RDP/SSH/Browser entry.