Invalid Yubikey code

Published 2 years ago

Dear Forum,

Licensed Version 2023.2.22.0 64 Bit

User = Administrator

Yubikey set on the Datasource.

After entering the code, it takes 15 seconds until "Invalid Yubikey code" is displayed. However, it is the correct Yubikey.

If I use an incorrect Yubikey, the display appears immediately.

Can you help?

Best regards,

Marko

List of Internet endpoints accessed by Remote Desktop Manager - Devolutions

All Comments (3)

Erica Poirier

Published 2 years ago

Hello,

Could it be possible that you have a firewall rule that prevents RDM from contacting Yubikey's servers?

Here is the list of internet endpoints RDM uses.
https://docs.devolutions.net/kb/remote-desktop-manager/knowledge-base/internet-endpoints-access/#endpoints-list

Best regards,

Érica Poirier

mklein

Published 2 years ago

Hello,

Could it be possible that you have a firewall rule that prevents RDM from contacting Yubikey's servers?

Here is the list of internet endpoints RDM uses.
https://docs.devolutions.net/kb/remote-desktop-manager/knowledge-base/internet-endpoints-access/#endpoints-list

Best regards,

OMG

It works. Thank you so much!

Best regards,

Marko Klein

Erica Poirier

Published 2 years ago

Hello,

Thank you for your feedback. I'm glad that the provided solution solved your issue.

Best regards,

Érica Poirier