CyberArk Dashboard Connection Failure
We've had CyberArk and RDM for a while, and I'm trying to test out using the CyberArk plugin. I started by following the steps outlined here, and entered https://<customer>.privilegecloud.cybarark.com for the web services URL, and I've tried using both nothing, and /privilegecloudfor the virtual directory. Either way, after successfully authenticating via SAML, and accepting the DUO push, I get an error that simple states:
"An error occurred trying to connect to CyberArk"
The only other thing I would point out, is that when setting up the dashboard, you are prompted to provide the version, V12, the default of V12. When logging into the web portal for our CyberArk Privilege Cloud, it is currently running version 13.2.0.3.
Anyway, is this feature now broken/deprecated, or do I have a configuration problem on my end?
Thanks
All Comments (7)
Hello,
Could you please specify which version of RDM and the Data Source you are using?
It would be best to use RDM v2023.2.33 and wait for RDM 2023.3.22 before upgrading to the latest version.
The version of the CyberArk Dashboard shouldn't be an issue here.
Best regards,
RDM 2023.3.20.0 64-bit, and SQLite.
Hello,
Is this the first time you're trying to create a CyberArk Dashboard entry, or did it stop working after an update of RDM?
We are currently having an issue with the latest version of RDM and the CyberArk integration, to fix this problem you might want to remove all the excluded safes under File > Options > Types > Credential Management > CyberArk. Once the issue is fixed in the next version, you can use the Reset to Default option to revert this change. This might not fix the issue you are facing, but since it is a known issue, it would be best to fix it.
Best regards,
This is my first time setting up CyberArk in RDM period. This is on a fresh RDM install, and a clean SQLite data source.
As suggested, I removed all excluded safes, but I still get the same error after the DUO push is accepted.
Hello,
Since your issue might need a bit more troubleshooting, I will open a case for you. Before I do so, can you confirm if the email address associated to your Devolutions account "roalnd06", is the one you'd like for me to use when opening the ticket?
Best regards,
Yes, the email for roland06 is the correct email.
Hello,
I've opened a case for you, and we will continue our troubleshooting from there. I will email you, so we can book an appointment together.
Best regards,