Hello,
Since I forgot my application password, I uninstalled "Remote Desktop Manager" and reinstalled it.
I'm logged in to RDM and I can see my backups in Application.
My goal is to return to the backup that I painted yellow in the image above.
But when I want to return to this backup, I receive the warning message below.
What is master key? I have no information about this. Where can I find the Master Key? Please can you help?
Thanks in advance,
04127c28-6ad4-4f9a-af7f-d1fab084ef3b.png
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This is very important for me. Isn't there anyone who can help?
Hello,
Thank you for contacting us on that matter!
I just sent you a link to schedule an emergency session with me. During this session, I will be able to investigate and see what can be done to fix this.
Best regards,
James Lafleur