Logon problems

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We have a Citrix farm and we use Remote Desktop Manager to connect for service and support.
I used Batch edit, Change Saved Credential (see attachment 1)

But now the administrator logs in incorrect;
domain\administrator, logon to local computer (see attachment 2)

Therefor all normal user ar unable to logon diectly, they have to choose the correct domain.

This is an urgent isue, please help

cred01.jpg

cred02.jpg

All Comments (12)

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Hi,
Before you used the batch edit, everything was was working alright ? I think that the domain was not changed in the batch edit. Only the username and the password is changed. Can you open one session settings and check if everything is correctly set ?

Let me know.

David Hervieux
Devolutions inc.

David Hervieux

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I'm with an other customer now and have the same problem
See attachments for settings and logon screen

cred003.jpg

cred004.jpg

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Hi,
I just remembered something, some version of Remote Desktop (6.0 or 6.1) does not use the the domain field anymore. It must be included directly in the username:

domain\dhervieux

Can you try this ?

David Hervieux
Devolutions inc.

David Hervieux

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I've got it working, but first you have to login correctly on the domain.
It remembers the last way it logged in and writes it to the registry
Will try to find a way to overrule that, GPO or Terminal services configurator > RDP-TCP settings (see attachment). But I don't know if that's the corect way to do that.
If someone has tips for me, they're welcome

Thanx!

cred006.jpg

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Is there a way that you can overrule this in RDM ? So that username, password and domain fields are filled in correctly ?

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Hi,
Not in this version, the only way is to merge the domain field and the username into the username field. Leave the domain field blank.

David Hervieux
Devolutions inc.

David Hervieux

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No problem, but there is hope for me in a future version ;)

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I will "automerge" the fields in the next update, I just want to confirm that it works ?

David Hervieux
Devolutions inc.

David Hervieux

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I will do some more tests tomorow with some other customers and let you know.
Maybe some other users can test it to?

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For what I can see now is that you have to login (manual) the correct way (so Log on to = domain name). After that you can change credentials with the normal way, username, password, domain. But if you or someone else logs in local the next time you will log in local too.
I hope someone has a good solution for that so that there is an option that you always login on the domain (if set) and not local.

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Hi,
I will try to find a solution. I will notify you as soon as I got something.

Thank you for your help.

David Hervieux
Devolutions inc.

David Hervieux

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#rcroes
I can share what I am doing about that. I'm using a vbs script to achieve this.






















You could expand this script if you like... It fits my needs!
Hope you(or someone) can use it :)

//UggaBugga

//Brandur