VPN/Gateway in System Vault does not support User Specific Settings

Dear techreg,

Thank you for reaching out to us.

After conducting some tests, it appears that there may be an issue with the RDP gateway entry. I will investigate this further with our developers and update you as soon as I have more information.

Best regards,

Hello,

At the moment, you should configure the RD Gateway's credential to be either "My Personal Credentials", "My Privileged Account", or "Find by name (user vault)", which all three are meant to point to a user's own credentials. Can this help you in the mean time?

We understand why specific settings would be useful to achieve something similar. At the moment it's not possible because only administrators can see the System Vault pane. We have opened a ticket to eventually add support for this.

Regards,

Hello Hubert,

Thank you for your answer. I still fail to understand how it could be used, apart from the credentials "issue". Having one RDP Gateway defined in the System Vault, I am not able to select it as a gateway in any entry of any vault.

Thanks.

Hello,

You should be able to select entries from the System Vault with the following steps:

Open the properties from a session in the shared vault => VPN section => Type = Session ;
Tab Settings (Session) => Linked (Vault) => Click on the 3 dots => at the bottom you should find the entries from the System Vault:


Regards,
Min

Hello Min,

This works, thanks! I'd never thought to select a session type, where is this information coming from?

Well, I was too enthusiastic apparently. It works, somewhat...

The behavior is not exactly the same as of using straight a RDP Gateway connection. First of all, now it appears this dialog upon opening an entry whose VPN is set as described in Min post:



And after having waited around 10 seconds, most of the time it fails to go through the "VPN" (an RDP Gateway in reality) and tries to open a connection directly with the target host (which doesn't work).

Really, I don't understand why in the session I can't select directly the gateway in the system vault instead of going with this VPN -> Session -> RDP Gateway detour.

Hello,

Thank you for your feedback. We will test and attempt to replicate the issue on our end.

Best regards,