External RDP session crash on session start.

Resolved

External RDP session crash on session start.

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External RDP session crash on session start.
RDP external session can’t be started from RDM, Embedded works.
You click on a session and noting seems to happen, but if you look in the event viewer is
reports that mstsc.exe Faulting.

I think this started after windows update:

2023-09 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5030219)
2023-09 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 for x64 (KB5031217)
2023-09 .NET 6.0.22 Security Update for x64 Client (KB5030559)



Remote Desktop Manager 2023.2.28.0
Windows 11 Version 22H2 ( OS Build 22621.2283) 64-bit
Datasource: Microsoft Azure SQL
There are several people reporting this.

From Event viewer:

Event id: 1000

Faulting application name: mstsc.exe, version: 10.0.22621.2215, time stamp: 0x98c4bf2b
Faulting module name: MsRdpEx.dll, version: 2023.4.28.0, time stamp: 0x644c04ec
Exception code: 0xc0000005
Fault offset: 0x0000000000023b3d
Faulting process ID: 0x0x3CB8
Faulting application start time: 0x0x1D9ED2F6F249C23
Faulting application path: C:\WINDOWS\system32\mstsc.exe
Faulting module path: C:\Program Files\Devolutions\Remote Desktop Manager\runtimes\win-x64\native\MsRdpEx.dll
Report ID: bce92e6d-7247-4c45-a016-337e9d55c91c
Faulting package full name:
Faulting package-relative application ID:

And: Evenit id: 1001

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: mstsc.exe
P2: 10.0.22621.2215
P3: 98c4bf2b
P4: MsRdpEx.dll
P5: 2023.4.28.0
P6: 644c04ec
P7: c0000005
P8: 0000000000023b3d
P9:
P10:


All Comments (3)

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Hello,

This is a known bug in 2023.2.28.0 and will be fixed with 2023.2.29.0. As workaround for now you can disable the RDP API hooking feature.

Regards,
Min

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Thanks, that worked.

Had been nice if this info was in the release notes.

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Hello,

The issue was introduced by Microsoft and is not related to Remote Desktop Manager itself, which is why it doesn't appear in the release notes!

Best regards,

Etienne Lord