Unable to Sign in to RDM

Hello,

Thank you for reaching out to us regarding this,

Could you provide me with a screenshot of the error when RDM automatically attempts the connection? Is it redirecting you to an account creation page or giving you an error?

Let me know,

Best regards,

When i open the RDM App, i get this :


and a browser appears with this page




My password is right, but when i click continue it attempts to login, then goes back to this login page.

If i click cancel on the loading bar, then RDM opens .. but i am not logged in

Hello,

Thank you for your reply,

I see, that is indeed odd,

I'd like to confirm which version of RDM you're currently using?

That being said, I'm wondering if configuring an application password would work for you in this case, we have the following knowledge base article regarding creating one:
https://docs.devolutions.net/cloud/sign-in-security/application-passwords/

Once done, if you go into RDM under "File" -> "Devolutions Account" and use the "Application Password" option, the "Username" field would be your Devolutions account email.

Let me know if this works,

Best regards,

Hello,

I am using Version 2023.2.24.0 64-bit

It lets me create the password and sign in, but still does not show my account as signed in

Hello,

Thank you for your reply,

I see, with this new configuration have you attempted to use the "Sign-in" button under the "Devolutions Account" section? If so, what was the result?

Let me know,

Best regards,

It just repeats the initial steps of asking me for my password and not proceeding when i press Login

Hello,

Thank you for your reply,

I see, that is indeed odd, could you update to the latest version of RDM 2023.2.27.0, which can be downloaded from this link to see if the same issue persists?
https://devolutions.net/remote-desktop-manager/home/thankyou/rdmsetup/

Let me know,

Best regards,

Hi

same behaviour as before

Hello,

Thank you for your reply,

Would you be interested in a remote session so that I can have a look at this issue with you?

To do so, I would need to open a case for you regarding this, would the email used for your account be the correct one to use? If not, let me know, and I can send you a private message so that you can provide me with the correct email.

If this is easier for you, you can send an email to service@devolutions.net, and it will create a case automatically, simply mention this topic in the message so that it can be easily identified.

Let me know,

Best regards,

HI, Yeah a remote session would be fine,

Tthe email on the account is fine to setup a case.

Hello,

Thank you for your reply,

No problem, I've created the ticket and sent you an email including a scheduling link.

Best regards,