Overview tab disappeared after latest version upgrade.

Hello,

We're aware of the issue you're encountering and have identified a workaround. Kindly follow the steps below:

1.     Close RDM.
2.     Open File Explorer and navigate to the local AppData.
3.     Go to the "Devolutions" folder.
4.     Access the "RemoteDesktopManager" directory.
5.     Create a new folder and name it "Backup."
6.     Move the file "RemoteDesktopManager.cfg" to the "Backup" folder.
7.     Restart RDM; this should rectify the issue.

For a clearer understanding, please watch this video tutorial: https://devolutions.sharefile.com/d-s377081a216af49cabcc1f6f443d485a6

If the above steps don't resolve the issue, or if you have any other questions or concerns, don't hesitate to contact us.

Lastly, could you please send the backup folder to us? Our engineers would like to analyze it further. I've privately sent you a link where you can upload the folder.

Best regards,

Hello,

We're aware of the issue you're encountering and have identified a workaround. Kindly follow the steps below:

1.     Close RDM.
2.     Open File Explorer and navigate to the local AppData.
3.     Go to the "Devolutions" folder.
4.     Access the "RemoteDesktopManager" directory.
5.     Create a new folder and name it "Backup."
6.     Move the file "RemoteDesktopManager.cfg" to the "Backup" folder.
7.     Restart RDM; this should rectify the issue.

For a clearer understanding, please watch this video tutorial: https://devolutions.sharefile.com/d-s377081a216af49cabcc1f6f443d485a6

If the above steps don't resolve the issue, or if you have any other questions or concerns, don't hesitate to contact us.

Lastly, could you please send the backup folder to us? Our engineers would like to analyze it further. I've privately sent you a link where you can upload the folder.

Best regards,

Good morning.

This did in fact fix the issue. However, now all configuration options are gone and have to spend time going back in to set up RDM the way it was.

Will this issue be fixed quickly in an update so all folks don't need to wipe out their configs?

Hello Chuck,

Our engineers are currently working to determine the cause of the issue. This is why we've requested the file "RemoteDesktopManager.cfg" – it will help us get to the root of the problem.

We will keep you updated about advancement in this case.

Best regards,

Hi Chuck,

We are still investigating the issue but we believe we have a workaround.

Can you please try the following:

• Close RDM
• Revert to your old .cfg file
  • Keep a backup of your current working .cfg just in case this doesn't work
• Start RDM
• File > Devolutions Account > Uncheck "Automatically sing-in at startup"
• Close RDM
• Start RDM

All should be good.

Please let me know if this resolves it for you.

Best regards,

Hi Chuck,

We are still investigating the issue but we believe we have a workaround.

Can you please try the following:

• Close RDM
• Revert to your old .cfg file
  • Keep a backup of your current working .cfg just in case this doesn't work
• Start RDM
• File > Devolutions Account > Uncheck "Automatically sing-in at startup"
• Close RDM
• Start RDM

All should be good.

Please let me know if this resolves it for you.

Best regards,

Yes, that works.

There is another thread regarding this exact topic, and the young lady found that fix last week.

Perfect thank you for the confirmation.

We have a fix for this issue. We will finalize it in the next few days and get a build out as soon as we can.

Best regards,

Well...Did not see anything official yet...but latest update appears to have fixed these issues for me
2023.2.27.0

Thank you for the update, I can confirm this build does in fact have the fix for your issue.

Best regards,