Documentation pages gone missing

Hello Bill,

Thank you for reaching out to Devolutions Support.

I have a few questions which you can hopefully answer.

• Which version of RDM are you using?
• Which type of data source are you using?

Do you have more than one entry affected by this, or did this occur on a single entry?

Let me know,

Best regards,

The version is 2023.2.22.0 64bit. The backend database is Azure SQL database. It wouldn't' surprise me if it is just me.

I MIGHT have seen it before. I'm not 100% and might have chalked it up to not saving or something like that.

I am a power user and use it in different ways, that might complicate things. RDM is my second brain. For example I use it for personal use and business use. I may run different instances on my computer and I may use it connected from a client (or two's) network, all simultaneously. On my regular PC I launch two instances, with one run as a different user (runas.exe)context so there is different profiles and such. I do use different vaults as well and I use different Windows desktops (one for work, for home).

So I'm wondering if it was cache related. The document was not uploaded to the cloud properly when I shut it down. Though I would think the cache it is using would be in the windows user profile but I'm not sure. I made the changes a day or three ago, and recently noticed it was gone.

Hi Bill,

Thank you for the nice writeup. I think I have an idea what might be happening.

Could it be that you have two (or more data sources) configured within the same RDM? The reason I ask is I was able to reproduce something similar (lost some data) with the following steps:

1. Connect to data source A (SQL Server)
2. right-click > View > Documentation
3. Change to data source B (SQL Server)
4. Edit a page of documentation
5. Back to data source A
6. CTRL + refresh
7. You should have lost the information

I will log this to be fixed.

Best regards,

Hello Stéfane,

The chance of me using two different data sources are nil. I am using Duo MFA and Azure SQL. I live and breathe that database and connection. I cannot duplicate this issue at the moment and I'm not sure exactly when it disappeared, only that over a space of two days it did. I want to make sure I'm not going crazy because if it happens again this could be a very big problem, and I hope I'm not going crazy.

More details on my setup. I have several vaults in my database. Rarely do I use the instances to go into the same vault. One of these vaults is "Info and Scripts". In this case I am launching the RDM instance as User#1, making changes to the documentation for Microsoft folder as below. I make some changes, edit the documentation, save the changes.


On another Windows Desktop (Same computer just different virtual desktop), I run RDM as a different user so I can change the colors and keep track of the different things that I run. To my surprise actually, I go to instance #2 running as User#2 on desktop #2 and I see the changes are there without having to do a refresh (and I think I was in that vault already to test).


I change vaults go back and it is there.

Thank you for the information. We've added this information to our internal bug tracking system. I should be helpful in debugging the issue.

Best regards,